DON'T HAVE YOUR PASS OR EDGE CARD? WE CAN HELP!

MISSING PASS OR EDGE CARD

If you purchased any Epic Pass or EDGE Card product for the 22/23 winter season, but have not received your card in the mail yet, don’t worry.
We’ll get you on the mountain in three simple steps.

Resort Access Information

Bring proof of active pass and a valid Photo ID to any ticket office and we will print your media card for you. 

As a reminder, ticket offices are open while the lifts are running, or make your first day on the mountain easy by visiting the ticket office or ski school the afternoon prior. Locals tip: Most locations are slowest between 1:00PM and 3:00PM. 
Instructions coming for the 2023 winter season. For assistance, please click here.
Regardless of whether or not you have your Epic Pass media card in hand, all Epic Pass holders traveling to Andermatt-Sedrun will need to pick up an Andermatt-Sedrun access card at a ticket window prior to getting on the lifts. Pass holders will be asked to present their valid photo ID at an Andermatt-Sedrun ticket window to validate access. Once validated, Pass Holders will receive an Andermatt-Sedrun access card that requires a deposit of 5 CHF (Swiss francs). Deposit will be refunded when the media card is returned. 

Please click here to see if your Pass includes access to Andermatt-Sedrun.

You will not be able to go direct to lift without an active media card.

If you are visiting Resorts of the Canadian Rockies and do not have your media card, please present a valid ID and proof of active pass at any ticket window and the agent will print a lift access card to use during your time skiing and riding.

If you are visiting Telluride and do not have your media card, please visit the Epic Pass ticket window at Oak Street or Mountain Village with your valid ID and proof of active pass to have a pass printed on-site.

Check if your Pass has access to these resorts here: Telluride or Resorts of the Canadian Rockies.

Please present a valid ID and proof of active pass at any ticket window at Hakuba Valley, Rusutsu or Skirama resorts, and the agent will print a lift access card to use during your time skiing and riding. 

For Pass Holders visiting Skirama, you will receive an access card that requires a deposit of 5 Euros. Deposit will be refunded when the media card is returned. 

For Pass Holders visiting Les 3 Les 3 Vallées, please present a valid ID and proof of active pass visit at one of the ticket windows listed below to receive your complimentary pass: 

  • COURCHEVEL 1850: La Croisette
  • COURCHEVEL LE PRAZ: Le Praz gondola
  • BRIDES-LES-BAINS: Olympe gondola
  • MÉRIBEL CENTRE: La Chaudanne (under the Tougnète gondola)
  • MÉRIBEL MOTTARET: Next to the Tourist Office
  • LES MENUIRES: La Croisette (under Roc 1 gondola)
  • SAINT-MARTIN-DE-BELLEVILLE: Saint-Martin 1 gondola
  • VAL THORENS: Forum Joseph Fontanet and Funitel de Péclet
  • ORELLE: Francoz 

Check if your Pass has access to these resorts here: Hakuba Valley, Rusutsu, Skirama or Les 3 Vallées.

Both Arlberg and Verbier4Vallées require Epic Pass Holders to stay at a participating resort lodging property to receive your complimentary lift access. Pass Holders visiting Arlberg must book a minimum three consecutive night stay. Pass Holders visiting Verbier4Vallées will receive one free day of skiing for each consecutive day booked directly with a participating lodging property, up to five days of complimentary lift access. Please present a valid ID and proof of active pass to redeem this offer. 

Check if your Pass has access to these resorts and learn more about the lodging requirement here: Arlberg or Verbier4Vallées.
WB Pass Holders visiting Sun Peaks should present a valid ID and proof of active pass at any Sun Peaks ticket window to receive a 50% discount on the window ticket rate for single-day or multi-day lift tickets at. To view Passes in My Account, log in at EpicPass.com and navigate to My Epic Account and Passes.

Need Assistance?

Looking for help regarding your season pass, Epic Pass, or online account? Please use the Live Chat tool within your account or contact us at (970) 754-0005 to connect with an agent today. If your request is not time sensitive, please email us at seasonpass@vailresorts.com.

For inquiries specific to resort offerings such as lessons or general questions, please reach out to the resort directly.