Epic coverage is included at no charge for all pass holders

hit the slopes with confidence

Life is full of unexpected events. That's why we include Epic Coverage with every pass. So, if a covered event holds you back from your ski and ride season, you may be eligible to receive a refund for the days you missed. Plan your 2022/23 season with peace of mind.

 

YOU ARE COVERED WHEN YOU NEED IT THE MOST THROUGHOUT THE SEASON

Epic Coverage is included at no charge with all Passes and provides protection across a range of Qualifying Personal Events and Qualifying Resort Closures. 

Frequently Asked Questions (FAQs)

For a complete list of Season Pass FAQs, visit our help center.

What is Epic Coverage?

Epic Coverage is included at no charge with all eligible Passes and provides protection across a range of Qualifying Personal Events and Qualifying Resort Closures, some of which are described below.

Qualifying Personal Events may include job loss; job furloughs over six months; mandatory Stay-at-Home order from your County, State or Country; injury, sickness or death; student transfer; pregnancy; visa rejections; military transfer; and more.

Qualifying Resort Closures may include disease (e.g. COVID-19); war; terrorism; or natural disaster (as defined in the Epic Coverage Terms & Conditions).

You may be eligible for a full or prorated refund, depending on your refund coverage selections, if you experience a qualifying event between December 7, 2022 through April 17, 2023. Please note, use of your Pass at any time throughout the season will affect your refund eligibility and refund amount, but will not affect your ability to submit a refund request. Please see the Epic Coverage Terms & Conditions for terms and limitations on refund coverage, as well as details on refund eligibility and amounts.

Additional terms and conditions apply; please see Epic Coverage Terms & Conditions.

 

Do I have to pay for Epic Coverage?

Epic Coverage is included at no charge with all eligible Passes.

 

How do I sign up for Epic Coverage?

There is no sign up required for Epic Coverage.

Upon purchase, your Pass(es) will default to "Core Season and "All Resorts" elections under Epic Coverage. You will receive an around November 1, 2022 with instructions to customize your protection for your 2022/23 Pass, including how to make, update or change your Epic Coverage elections, including the selection of Priority Days. Guests who do not customize their elections for their Passes under Epic Coverage before the applicable deadlines for doing so will remain defaulted to the "Core Season" and "All Resorts" elections.

Please note, Epic Coverage elections do not change the access of your pass; they are strictly used to determine refund eligibility and amount should a Qualifying Event occur.

Please see Epic Coverage Terms and Conditions for full details.

 

Does my 2022/23 Pass include Epic Coverage?

Epic Coverage is included at no charge with all Passes, including those sold on EpicPass.com, our resort websites, and through our third-party partners, with the exception of:

  • Epic SchoolKids Colorado Pack
  • Epic SchoolKids Utah Pack
  • Epic School Kids Whistler Blackcomb Pack
  • Child 4 & Under Pass

 

Does my 2022/23 EDGE Card and/or Whistler Blackcomb season pass include Epic Coverage?

Yes. All EDGE Cards and Whistler Blackcomb season passes include Epic Coverage, with the exception of Epic SchoolKids Whistler Blackcomb packs.

 

Does Epic Coverage provide a refund in the event I am unable to reserve the lodging of my choice or my lodging reservation is cancelled?

Epic Coverage does not provide a refund in the event of any lodging-related issues.

 

Does Epic Coverage provide a refund if I am unable to use my pass due to a travel advisory recommending that I not travel or a quarantine instituted by a state, province, county, or municipality that is applicable to my home?

Epic Coverage does not provide a refund for quarantines or travel advisories that apply to your home. Epic Coverage provides refunds if you are unable to use your pass during the Core Season because the municipality, county, state, province, or country in which your permanent residence is located is subject to a mandatory governmental “stay-at-home” or “shelter-in-place” order lasting thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. Please see Epic Coverage Terms and Conditions for more information.

 

Does Epic Coverage provide reimbursement for personal medical expenses?

No, Epic Coverage does not reimburse guests for personal medical expenses.

 

Can I purchase Pass insurance?

Epic Coverage is included at no charge with all eligible Passes and provides protection across a range of Qualifying Personal Events and Qualifying Resort Closures.

Vail Resorts does not offer any other Pass insurance for purchase.

Please see Epic Coverage Terms and Conditions for full details.

How do I start an Epic Coverage refund request for a Qualifying Personal Event?

Guests who wish to request a Personal Event Refund due to a Qualifying Personal Event can visit the refund request page or call 1-877-895-1297. When submitting your request by phone, you must provide your name, the type of Pass you purchased, your Pass identification number, along with a description of the Qualifying Personal Event and reasonable proof to verify the occurrence of the Qualifying Personal Event. Refunds requests for Qualifying Personal Events must be submitted within 30 days of the event arising. Please see Epic Coverage Terms and Conditions for full details.

Please note, guests who submit a Personal Event Refund request will no longer be able to use their Pass to access any resorts or receive any other ancillary Pass benefits.

In the event that a Qualifying Resort Closure occurred, Vail Resorts will automatically process a refund on your behalf, with no action required by you.

 

Will I be able to use my Pass after receiving an Epic Coverage refund request for a Qualifying Personal Event?

No. If you receive any Personal Event Refund, the Pass for which you received the refund will cease to be valid and you will no longer be able to to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the 2022/23 season.

What resort closures are covered by Epic Coverage?

Eligible closure events at Vail Resorts owned and operated North American resorts are covered by Epic Coverage. Please see Epic Coverage Terms and Conditions for full details.

Closures at any of our Australian resorts (Perisher, Mt. Hotham, Falls Creek) are not covered by Epic Coverage for guests who purchased a North American pass (e.g. Epic Pass, Epic Local). For more information on Epic Coverage for the Epic Australia Pass, please visit https://www.epicaustraliapass.com.au/epic-coverage/2021-epic-coverage.

Partner resorts are excluded from Epic Coverage and a closure at any of these resorts will not trigger a Qualifying Resort Closure refund under Epic Coverage. Please note, while Partner resorts closures are not covered by Epic Coverage, any days used at Partner resorts will count towards the number of days used your Pass, regardless of the time period of the season in which you used them.

Please see Epic Coverage Terms and Conditions for full details.

 

Are resort closures caused by snow events covered by Epic Coverage?

No. The only weather-related events covered by Epic Coverage at this time are are natural disasters (flood, hurricane, tornado, earthquake, fire, and volcanic eruption) that lead to a resort closure. All other weather-related closures or limitations on available terrain, including because of snow levels, winds, lighting, or other weather-related events, are not eligible for refunds. Please see Epic Coverage Terms and Conditions for more information.

 

I selected a Primary Resort for my Core Season Epic Coverage. Am I covered if that resort has a qualifying closure, but other resorts remain open?

In the event your Primary Resort has a qualifying closure, you may be eligible for a refund. Please note, if you use your pass at other resorts while your Primary Resort is closed, you will reduce your potential refund or may not be eligible for a refund at all. Please see the “How are Refunds Determined?” of Epic Coverage Terms and Conditions for more information.

How is my Epic Coverage refund determined?

Epic Coverage provides refunds for certain resort closures that occur during the Core Season (December 7, 2022 through April 17, 2023) due to disease, war, terrorism, and covered natural disasters. If a Qualifying Resort Closure occurs, refund eligibility and amount will vary based on the type of Pass your purchase, your Epic Coverage elections, and the number of days you use your Pass.

If a Qualifying Personal Event prevents you from being able to use your pass, you may be eligible for a refund. Your refund eligibility amd amount will vary based on the type of Pass you purchase, your Epic Coverage elections, and the number of days you use your Pass.

The use of your Pass at Partner Resorts or outside of the Core Season, including early season use of EDGE Cards (or other products with similar offerings), will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible.

Please see the Epic Coverage Terms & Conditions for terms and limitations on refund coverage, as well as details on refund eligibility and amounts.

 

Does Epic Coverage provide cash refunds or credits?

Epic Coverage provides cash refunds based on the price you paid for your pass (less any credits or discounts you applied when purchasing). For Pass Holders who use an Epic Coverage rollover credit to purchase their pass for the 2021/22 season and have an approved 2021/22 Epic Coverage refund request, credits will continue to rollover to the 2022/23 season.

Please note that use of your pass at any time throughout the season, will affect your refund eligibility and refund amount. See Epic Coverage Terms and Conditions for full details.

 

How do I follow up on the status of a pending refund request?

Please call 1-877-895-1297 and reference your existing refund request number to follow up on a pending refund request.

 

I purchased multiple Passes and received an Epic Coverage refund under one of the Passes. What happens next?

The Pass for which you received the refund will cease to be valid and you will no longer be able to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the 2022/23 season. The other Passes will remain active.

Please note, guests who purchased multiple Passes and received a refund under one of the Passes will notice their Epic Coverage elections for all other Passes reverted to the default "Core Season" and "All Resorts" elections, even if the guest made specific Epic Coverage elections. You are able to update or change your elections for all valid Passes until the Epic Coverage election deadline.

Please see Epic Coverage Terms and Conditions for full details.

For all Epic Coverage Terms & Conditions, please visit our policies page.