Epic Coverage included with every pass
Epic coverage is included at no charge for all pass holders

hit the slopes with confidence

Life is full of unexpected events. That's why we include Epic Coverage with every pass. So, if a covered event holds you back from your ski and ride season, you may be eligible to receive a refund for the days you missed. Plan your 2021/22 season with peace of mind.

 

WHAT QUALIFIES FOR EPIC COVERAGE?
Epic Coverage provides refunds associated with illness, job loss, injury and certain resort closures. If any of the below happens over the course of the next season, you may qualify for a full or prorated refund. Terms and conditions apply.

Covered Events

 

Frequently Asked Questions (FAQs)

Q: Do I have to pay for Epic Coverage? 
A:
 Epic Coverage is included at no charge with all passes for the 2021/22 season, just like it was for the 2020/21 season, and provides protection across a range of qualifying personal events and resort closures. 

 

Q: What is Epic Coverage?  
A: Epic Coverage is included at no charge with all passes and provides protection across a range of qualifying personal events and qualifying resort closures. A summary of the types of qualifying personal events and qualifying resort closure events that may be covered are shown below, including any updates for 21/22. For details on refund eligibility and amounts, see the Epic Coverage Terms & Conditions. Please note that use of your pass at any time throughout the season will affect your refund eligibility and refund amount. 

If any of the following happens during the “Core Season,” which runs from December 7, 2021 through April 17, 2022, you may be eligible for a full or prorated refund, depending on your refund coverage selections.  See the Epic Coverage Terms & Conditions for terms and limitations on refund coverage. 

  1. You experience an eligible personal event that prevents you from using your pass: 

    • Job loss or furlough lasting six months or more
    • Mandatory stay-at-home order from county, state, province, or country you reside in
    • Injury, Sickness, In-patient mental health treatment, Death 
    • Student Transfer 
    • Pregnancy 
    • Visa Rejection 
    • Jury Duty 
    • Military Service 
    • Employee Transfer 

    • Travel Restriction due to United States or Canadian border closure
    • And More


    Additional Terms Apply, see Epic Coverage Terms & Conditions.

  1. Qualifying Resort Closure between December 7, 2021 and April 17, 2022 due to:
    • Disease 
    • War  
    • Terrorism 
    • Covered Natural Disaster (specifically defined as flood, hurricane, tornado, earthquake, fire, or volcanic eruption) 

    Additional Terms Apply, see Epic Coverage Terms & Conditions.

 

 

Q: How do I sign up for Epic Coverage? 
A: Epic Coverage is included at no charge with all passes and there is no sign up required. Follow the steps below after you purchase your 2021/22 pass to customize your protection. No later than November 1, 2021, Vail Resorts will provide instructions via email on how you may make, update, or change your elections, including the selection of Priority Days.

 

Please note, these preferences do not change the access of your pass – they are strictly used to determine your refund if a qualifying event occurs.

Step 1: Select your Priority Days 

Log into ‘My Account’ on epicpass.com and choose the Priority Days you would like to protect for the upcoming Core Season by December 6th, 2021. You can protect up to seven Priority Days, or the number of days of access on your pass, whichever is less.

Step 2: Choose the Coverage that is Right for You. 

If you want coverage for your Priority Days, no further action is required. They will be visible in the ‘My Account’ section in your profile, after Dec 6, 2021. 

OR 

If you wish to change your election from your Priority Days and choose ‘Core Season’ for coverage, update the Epic Coverage section in ‘My Account’ to ‘Core Season’. Then select either ‘Primary Resort’ or ‘All Resorts’ depending on your preferences to ski/ride this season 

Step 3: That’s it. Your pass is now covered for qualifying personal events and qualifying resort closures for the 2020/21 season defined in the Epic Coverage terms and conditions.

If you experience a qualifying personal event or qualifying resort closure, please refer to the “How do I submit a refund request?” section for more information on how to request a refund. 


Please note that use of your pass at any time throughout the season will affect your refund eligibility and refund amount. See Epic Coverage Terms and Conditions for full details. 

 

 

Q. Why do I need to select Priority Days?

A: We want you to be able to choose the coverage option that best fits your plans for the season. If you have specific dates in mind that you want to ensure are protected in the event of a qualified resort closure, selecting Priority Days may be the best option for you. If you plan to ski or ride all season long without specific dates in mind, then Core Season may be the best option for you.

Q: Will there be a reservation system for the 2021/22 season? How does this impact Epic Coverage?

A: While we do not know exactly how COVID-19 will impact our industry moving forward, we do not plan to have a reservation system next season.

 
 

Q: If COVID-19 issues persist and restrictions are required at the resorts, will I get a refund?

A: If Vail Resorts announces a reservation system with capacity limits for all of our resorts for the 21/22 season prior to December 5, 2021you will have a limited-time opportunity to opt out of your pass purchase and receive a refund if you have not used your pass.

 

Q: How has Epic Coverage changed since the 2020/21 season?

A: We have made important updates to Epic Coverage for the 2021/22 season. Some of the key changes to Epic Coverage include:

  • The 2021/22 Core Season runs from December 7th, 2021 through April 17th, 2022.

  • For Pass Holders who use an Epic Coverage rollover credit to purchase their pass for the 2021/22 season and have an approved 2021/22 Epic Coverage refund request, credits will continue to rollover to the 2022/23 season.

  • While we do not know exactly how COVID-19 will impact our industry moving forward, we do not plan to have a reservation system next seasonYou will not be eligible for a refund in the event that reservations are required, except as provided in theEpic Coverage Terms and Conditions. If Vail Resorts announces a reservation system with capacity limits for all of our resorts for the 21/22 season prior to December 5, 2021you will have a limited-time opportunity to opt out of your pass purchase and receive a refund if you have not used your pass.

  • We have expanded our personal coverage to include furloughs of over six months, as well as in-patient mental health treatment

  • See Epic Coverage Terms and Conditions for full details.

Q: I have a pending refund request from the 2020/21 season, how do I follow up on the status?
A: Our third-party administrator, ACM, is working to process refund requestsfrom the 2020/21 season as quickly as possible. If you would like to follow up on a pending refund request, please call 1-877-895-1297, or email a representative at NewLosses@ACMClaims.com and reference your existing refund request number.

 

 

Q: Can I still purchase Pass Insurance? 
A: Epic Coverage is included at no charge with all eligible pass purchases for the 2021/22 Season. Vail Resorts no longer offers Pass Insurance. Epic Coverage provides refunds for qualifying personal events as well as qualifying resort closures due to disease, war, terrorism, or covered natural disasters. 

 

 

Q: Which pass products are included in Epic Coverage? 
A: All pass products sold on EpicPass.com, our resort websites, and through our third-party partners are included in Epic Coverage. This includes: 

• Epic Pass, Epic Local Pass, and Military Epic Pass 
• Epic Day Pass 
• Regional Pass Products: Summit Value, Keystone Plus Pass, Tahoe Local Pass, Tahoe Value Pass, Kirkwood Pass, Park City Youth Pass, Afton Alps Pass, Mt Brighton Pass, Wilmot Pass, Stevens Pass Select Pass, Stevens Pass Premium Pass, Crested Butte Pass, Northeast Value Pass, Northeast Midweek Pass, Ohio Pass, Hidden Valley Pass, Snow Creek Pass, Paoli Peaks Pass, Whistler Blackcomb Day Pass, Whistler Blackcomb Edge Cards and Whistler Blackcomb Unlimited Season Pass. 

To view all other additional eligible passes, click here

 

Q: Are all pass and EDGE card products sold on WhistlerBlackcomb.com included in Epic Coverage? 
A:
 Yes. All pass or EDGE card products sold on WhistlerBlackcomb.com are included in Epic Coverage. To review a full list of Whistler Blackcomb passes, visit the Whistler Blackcomb website. 

 


Q: Do I still have Epic Coverage once I use my pass? 
A:
Yes, however depending on the type of pass you have and how much you have used your pass, you may only be eligible for a reduced refund or no refund if a qualifying event for a refund occurs. Please see “How are refunds determined?” for more details.  


Q: With Epic Coverage, will I have to make a choice at the beginning of the season between deferring my pass to the next season or losing my protection? 
A: With Epic Coverage you are not forced to make a decision about whether to defer your pass to the following season. Instead, Epic Coverage provides you with protection against qualifying personal events and qualifying resort closures during the Core Season. You can start using your pass, and if a qualifying personal event or qualifying resort closure occurs, you may be eligible for a refund during the 2021/22 season. 

For Pass Holders who use an Epic Coverage rollover credit to purchase their pass for the 2021/22 season and have an approved 2021/22 Epic Coverage refund request, credits will continue to rollover to the 2022/23 season.

 


Q: If I purchase my pass through a travel agency, online, or wholesale partner, will I still receive Epic Coverage?
A: 
Yes. All pass products sold on epicpass.com, our resort websites, and through our third-party partners have Epic Coverage. This includes Epic Day Pass products and Military Epic Pass products. You can view a list of all qualifying passes here.

Q: What is covered by Epic Coverage? 
A: 
Epic Coverage provides protection across a range of qualifying personal events and qualifying resort closures and has been updated for this season. A list of the qualifying personal events and qualifying resort closure events that may be covered are shown below. For details on refund eligibility and amounts, see the Epic Coverage Terms & Conditions. Please note that use of your pass at any time throughout the season will affect your refund eligibility and refund amount. 

If any of the following happens during the “Core Season,” which runs from December 7, 2021 through April 17, 2022, you may be eligible for a full or prorated refund, depending on your refund coverage selections.  See the Epic Coverage Terms & Conditions for terms and limitations on refund coverage. 

  1. You experience an eligible personal event that prevents you from using your pass: 

    • Job loss or furlough lasting six months or more
    • Mandatory stay-at-home order from county, state, province, or country that you reside in
    • Injury, Sickness, In-patient mental health treatment, Death 
    • Student Transfer 
    • Pregnancy 
    • Visa Rejection 
    • Jury Duty 
    • Military Service 
    • Employee Transfer 

    • Travel Restriction due to United States or Canadian border closure
    • And More


    Additional Terms Apply, see Epic Coverage Terms & Conditions

  2. Qualifying Resort Closure between December 8, 2020 and April 4, 2021 due to:
    • Disease or Pandemic
    • War 
    • Terrorism 
    Covered Natural Disaster (flood, hurricane, tornado, earthquake, fire, or volcanic eruption) 

    Additional Terms Apply, see 
    Epic Coverage Terms & Conditions.

 

 

Q: If I select Priority Days, how many days are protected? 
A: Every Pass Holder will be offered Priority Days for the number of days of access on their pass (up to a maximum of 7 days) for the Core Season 

Q: What is the deadline for selecting my Priority Days?
A: You must make your Epic Coverage elections, including your selection of Priority Days, by December 6, 2021.
No later than November 1, 2021, Vail Resorts will provide instructions via email on how you may make, update, or change your elections, including the selection of Priority Days

 

Q: When does my Epic Coverage become effective?  
AYour Epic Coverage begins when you purchase your 2021/2022 pass and agree to the terms and conditions of Epic Coverage. 


 

Q: What is the coverage period for a personal event? 
A:
If a qualifying personal event prevents you from using your Pass, you may be eligible for a full or prorated refund based on when your qualifying personal event occurred and/or how many days you are able to use your pass during the season. Please see “How are refunds determined?” for more details.  

 

 

Q: When does a resort closure event need to occur to be covered? 
A: A qualifying resort closure event must occur during the Core Season (December 7th, 2021 to April 17th, 2022). Please see the “How are Refunds Determined?” section for additional details. 

 

 

Q: I selected a Primary Resort for my Core Season Epic Coverage. Am I covered if that resort has a qualifying closure, but other resorts remain open?  
A:
 In the event your Primary Resort has a qualifying closure, you may be eligible for a refund. Please note, if you use your pass at other resorts while your Primary Resort is closed, you will reduce your potential refund or may not be eligible for a refund at all. Please see the “How are Refunds Determined?” section for additional details. 

 

 

Q: Are resort closures caused by snow events covered by Epic Coverage? 
A:
No. The only weather-related events that are covered by Epic Coverage are for natural disasters (flood, hurricane, tornado, earthquake, fire, and volcanic eruption) that lead to a resort closure. All other weather-related closures are not eligible for refunds.  

 

 

Q: Which resorts are covered by Epic Coverage? 
AAll 34 North American owned and operated resorts are covered by Epic Coverage. 

If a qualifying resort closure occurs, your coverage will be determined by your selection of “Priority Days” or “Core Season”; your selection of “Primary Resort” or “All Resorts;” and the pass you purchased

If you kept your election of “Priority Days,” you will be protected if you are unable to use your pass because of a qualifying event on the days you reserved for the Core Season prior to December 7, 2021. 

If you have selected “Core Season” and elected to choose “Primary Resort” in your preferences, you will have coverage if that specific resort has a qualifying coverage event that prevents you from using your pass. 

If you have selected “Core Season” and elected to choose “All Resorts” in your preferences, you will have coverage for qualifying events based on the pass you purchased: 

• Epic Pass, Epic Local, Epic Day Pass, Military Epic Pass– 100% of the following resorts must be simultaneously closed due to a qualifying closure event (Vail, Whistler Blackcomb, Breckenridge, Beaver Creek, Crested Butte, Keystone, Park City, Heavenly, Northstar, and Kirkwood) 

• All resorts must be closed 7+ consecutive days 

• Northeast Value – 100% of the following resorts must be simultaneously closed due to a qualifying closure event (Stowe, Mount Snow, Hunter, Okemo, and Mount Sunapee) 

• All resorts must be closed 7+ consecutive days 

• All other passes (View list of all passes)– all of the resorts to which your Pass provides free access for six or more days during the Core Season are simultaneously closed due to a qualifying closure event 

• All resorts must be closed 7+ consecutive days 

Please refer to the Terms and Conditions for additional details. 

 

 

Q: Do I qualify for a refund if one of my family members has a qualifying personal event?  
A:
Yes, there are specific qualifying personal events that are eligible for a refund if the event occurs to you or your qualifying family member and impacts your ability to use your pass during the Core Season. The types of personal events that are covered include: illness, injury, death, pregnancy, military service, job loss, furlough and visa rejection. For additional details and coverage limitations, refer to the terms and conditions, here.

Q: Does Epic Coverage provide cash refunds for the 2021/22 season, or just credits to apply to next season?  
A:
Epic Coverage provides cash refunds to our Pass Holders for the 2021/22 season based on the price you paid for your pass (less any credits or discounts you applied when purchasing). For Pass Holders who use an Epic Coverage rollover credit to purchase their pass for the 2021/22 season and have an approved 2021/22 Epic Coverage refund request, credits will continue to rollover to the 2022/23 season. 

Please note that use of your pass at any time throughout the season, will affect your refund eligibility and refund amount. See Epic Coverage Terms and Conditions for full details 

 

 

 

Q: What will be my refund if I have a qualifying personal event?  
A:
Epic Coverage provides you coverage across a range of personal events, including but not limited to qualifying job loss, illness, and injury. See the “What is Covered?” section for more details.  
 
If a qualifying personal event prevents you from being able to use your pass, you may be able to receive a refund based on the number of days you are able to use your pass during the 2021/22 season. Please refer to the “What is Covered?” section for additional details on qualifying personal events. If you use your pass seven or more days, you will not be eligible for a refund. The use of your Season Pass at Partner Resorts or outside of the Core Season, including early season use of EDGE Cards (or other products with similar offerings), will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible. 

  • Season Pass Holders: You will have the option to receive a refund based on the number of days you have used your pass up to the point when you submit your refund request. Your refund will be based on the price you paid for your 2021/22 pass:

  • If you use your pass 0 days, you will receive a 100% refund

  • If you used your pass 1 day, you will receive an 86% refund

  • If you used your pass 2 days, you will receive a 71% refund

  • If you used your pass 3 days, you will receive a 57% refund

  • If you used your pass 4 days, you will receive a 43% refund

  • If you used your pass 5 days, you will receive a 28% refund

  • If you used your pass 6 days, you will receive a 14% refund

  • If you used your pass 7+ days, you will not be eligible for a refund


By accepting the refund at the time of the qualifying personal event, you will then lose access for the remainder of the 2021/22 season. 

You must submit your request for a personal event refund within thirty (30) days of when the qualifying personal event arises.  

Please refer to the Terms and Conditions for additional details.  

 

 

Q: If the entire 2021/22 season is lost due to a qualifying resort closure, will I get a full refund for my pass purchase?  
A:
If the entire Core season is lost due to all of our owned and operated resorts being closed from December 7th, 2021-April 17th, 2022 due to a qualifying closure event, including disease, war, terrorism, or a covered natural disaster, then you would receive a 100% refund at the end of the 2021/22 season based on the price you paid for your pass (less any credits or discounts you applied when purchasing). Please note that use of your pass at any time throughout the season, will affect your refund eligibility and refund amount. See Epic Coverage Terms and Conditions for full details.  
 
For Pass Holders who use an Epic Coverage rollover credit to purchase their pass for the 2021/22 season and have an approved 2021/22 Epic Coverage refund request, credits will continue to rollover to the 2022/23 season. 

 

 

Q: What will my refund be if there is a qualifying resort closure?  
A:
Epic Coverage provides refunds for certain resort closures that occur during the Core Season (December 7th, 2021-April 17th, 2022) due to disease, war, terrorism, and covered natural disasters. If a qualifying resort closure occurs, the amount of your refund will vary based on the preferences you provide: 

 

  • Core Season or Priority Days for coverage: You can choose to cover your Priority Days, or you can choose “Core Season.”

  • If you choose Core Season: All Resorts or a Primary Resort for coverage: You can choose a specific resort your pass has access to, or you can choose “All Resorts.” Your choice will be used to determine which resorts must be closed to trigger a qualifying coverage.

 

Note that these Epic Coverage preferences have no impact on the access for your pass – you can still use your pass at any resort included on your pass on any day that your pass allows for the 2021/22 season. Your choices regarding Epic Coverage will only impact your refund if there is a qualifying resort closure event or if you are unable to use your pass on one or more of your Priority Days.  

 

Priority Days Selected 

If you plan to use your pass on selected days throughout the season and would like to receive a refund based on the portion of your Priority Days that are lost to a qualifying resort closure, you can choose “Priority Days” for your Epic Coverage. Your refund will be determined by: 

  • Season Pass Holders: You will be eligible for a refund based on the number of Priority Days you were unable to use your pass and the number of days you use your pass, including those outside of your Priority Days, due to a qualifying resort closure in the 2021/22 season. Your refund amount will be based on the purchase price of your 2021/22 pass and calculated based on the formula here         

Please note that if the calculation yields a negative result, there is no refund. 

Examples:  

  • If you select Priority Days and are unable to ski 2 of your 7 days due to a qualifying resort closure and do not ski any other days through the season, you will be eligible for a 28.6% refund (28.6% of your days were lost minus 0% of additional days skied).

  • If you select Priority Days and are unable to ski 3 of your 7 days due to a qualifying resort closure and ski 2 other days outside of your Priority Days, you will be eligible for a 14.3% refund (42.9% of your days were lost minus 28.6% of additional days skied).

 

 

All refunds due to resort closures will be processed at the end of the season to ensure guests receive the full refund they are entitled to for the entire season. See below for details on the refund determination for the “Core Season” selection.

  • Epic Day Pass or Multi-Pack Season Pass Product: You will be eligible for a refund based on the number of days allotted by your pass product, the Priority Days you were unable to use your pass, and the number of days you use your pass outside of your Priority Days, due to a qualifying resort closure in the 2021/22 season. Your refund amount will be based on the purchase price of your 2021/22 pass and calculated based on the formula here.

 

Examples:

  • You purchase an Epic Day Pass 5-Day product. If you select 5 Priority Days and are unable to ski 2 of your 5 days due to a qualifying resort closure and do not ski any other days through the season, you will be eligible for a 40% refund (40% of your days were lost minus 0% of additional days skied).

  • You purchase an Epic Day Pass 4-Day product. If you select 4 Priority Days and are unable to ski 2 of your 4 days due to a qualifying resort closure and ski 2 other days through the season, you will not be eligible for a refund (50% of your days were lost minus 50% for additional days skied).

 

 

All refunds due to resort closures will be processed at the end of the season to ensure guests receive the full refund they are entitled to for the entire season. See below for details on the refund determination for the “Core Season” selection.

For Whistler Blackcomb pass products of longer than 7 days (10 Day EDGE Card, Whistler Blackcomb Day Pass – 8 Day, 9 Day, and 10 Day) and you select Priority Days coverage, your refund will be calculated in the same manner as detailed in the Epic Day Pass/Multi-Pack Season Pass Product section above. 

Please refer to the Terms and Conditions for additional details. 

 

"Core Season" Selected 

If you plan to use your pass throughout the 2021/22 season and would like to receive a refund based on the total portion of the 2021/22 season that is lost due to qualifying resort closures, you can choose the “Core Season” preference. If there is a qualifying resort closure of 7+ consecutive days between December 7th, 2021 and April 17th, 2022 during the 2021/22 season, your refund will be:

 

  • Season Pass Holders: By choosing “Core Season,” your refund will be the percentage of the 2021/22 season lost to a qualifying resort closure between December 7th, 2021 and April 17th, 2022 less any days you ski while your selected resorts(s), i.e., Primary Resort (or All Resorts) is closed. Your refund will be paid at the conclusion of the 2021/22 ski and ride season. Vail Resorts will reach out to you at the end of the season and communicate the amount of your Closure and Cancellation refund. No action is required by the Pass Holder.Your refund percentage will be based on the purchase price of your 2021/22 pass and calculated based on the formula here.    

  • Example: If you select “Core Season” and choose Breckenridge as your primary resort, if Breckenridge is closed for 60 days of the 2021/22 season due to a qualifying resort closure(s) and you ski 3 days at Keystone while Breckenridge is closed, you would receive a refund of 8.0% (50.8% of season is closed minus 42.8% for additional days skied).

 

  • Epic Day Pass or Multi-Pack Season Pass Product: By choosing “Core Season,” your refund percentage will be the lesser of: (i) the percentage of days lost in the Core Season due to Extended Resort Closure Events, and (ii) one minus the number of days you used your Pass divided by the number of days available on your Pass up to a maximum of seven (7), as reflected in the formula here.

  • Note that for Whistler Blackcomb pass products of longer than 7 days (10 Day EDGE Card, Whistler Blackcomb Day Pass – 8 Day, 9 Day, and 10 Day), the percentage of unused days will be based on a total of 7 available days (as these passes are covered up to 7 days)

  • Example: If you select “Core Season” and you purchased an Epic Day Pass 5-Day product and only used your pass 2 days over the course of the 2021/22 season, then percentage (1) would be 60%. If you chose Breckenridge as your Primary Resort and it is closed for 80% of the 2021/22 season due to a qualifying resort closure, then you would receive a 60% refund (the lesser of 80% and 60%). If you chose Breckenridge as your Primary Resort and it is closed for 40% of the 2021/22 season due to a qualifying resort closure, then you would receive a 40% refund (the lesser of 40% and 60%).

Please refer to the Terms and Conditions for additional details. 

 

Q: For refunds that are influenced by the number of days I use my pass, how are the number of days I used my pass determined?  
A: Any days when your pass is scanned at Vail Resorts’ owned and operated resorts, as well as any days your pass is scanned at our partner resorts, will count towards your number of days, regardless of the time period of the season in which your pass was scanned. 

 

Q. How are refunds determined if I purchase multiple season pass products? 
A: Each pass will be treated separately for Epic Coverage protection and eligible refund considerations. Days skied and Priority Days will be distributed across your multiple pass products at Vail Resorts’ discretion to determine refund calculations. Please See the Epic Coverage Terms and Conditions for more information. 

 

Q. Are Australian resorts included within Epic Coverage? 
A: Closures at any of our Australian resorts (Perisher, Mt. Hotham, Falls Creek) are not covered by Epic Coverage for your North American pass.For more information on Epic Coverage for the Epic Australia Pass, please visit https://www.epicaustraliapass.com.au/epic-coverage/2021-epic-coverage

 

 

Q: Are partner resorts included within Epic Coverage? 
A: Epic Coverage only applies to Vail Resorts owned and operated resorts. Partner resorts, including but not limited to Telluride, Sun Valley, Snowbasin, Resorts of the Canadian Rockies, Hakuba Valley, RusutsuSkiramaDolomiti, Les 3 Vallees, 4 Vallees, and Arlberg, are excluded from Epic Coverage and a closure at any of these resorts will not trigger a refund. Please visit epicpass.com/region/partnerfor a full list of partner resorts. Note that while Partner resorts are not included in Epic Coverage, any days used at partner resorts will count towards your number of days used your pass, regardless of the time period of the season in which you used them.

 

 

 

Q: Does Epic Coverage provide a refund in the event I am unable to reserve the lodging of my choice or my lodging reservation is cancelled?
A: Epic Coverage does not provide a refund in the event of any lodging-related issues.

Q: Does Epic Coverage provide a refund if I am unable to use my pass due to a travel advisory or quarantine instituted by a state, province, county, or municipality at the resort I would like to visit?
A: Epic Coverage does not provide a refund for quarantines or travel advisories instituted by state, province county, or municipality at our resort locations.

 

Q: Does Epic Coverage provide a refund if I am unable to use my pass due to a travel advisory recommending that I not travel or a quarantine instituted by a state, province, county, or municipality that is applicable to my home? 
A:
Epic Coverage does not provide a refund for quarantines or travel advisories that apply to your home. As further detailed in the Epic Coverage Terms and Conditions, Epic Coverage provides refunds if you are unable to use your pass during the Core Season because the municipality, county, state, province, or country in which your permanent residence is located is subject to a mandatory governmental “stay-at-home” or “shelter-in-place” order lasting thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. 

 

 

Q: If a partner resort experiences a resort closure, is it covered under Epic Coverage? 
A: 
Epic Coverage only applies to Vail Resorts owned and operated resorts. Partner resorts, including but not limited to Telluride, Sun Valley, Snowbasin, Resorts of the Canadian Rockies, Hakuba Valley, RusutsuSkiramaDolomiti, Les 3 Vallees, 4 Vallees, and Arlberg, are excluded from Epic Coverage. Please visit epicpass.com/region/partners for a full list of partner resorts. 

It is important to note that days used your pass at partner resorts on your pass do count towards your total number of days used your pass in the determination of your refund. 

 

 

Q: Can I go to a resort pass office or call your call center to get reimbursed for my pass? 
A: 
You can initiate a refund request for personal events by calling 1-877-895-1297, by emailing a representative at NewLosses@ACMClaims.com or by visiting acmclaims.com/vail-resortsFor a qualifying personal event, your request must be submitted within 30 days of the event arising (see the Epic Coverage Terms and Conditions for more detail). For a resort closure, Vail Resorts will contact you at the end of the season and communicate the amount of your Closure and Cancellation refund. No action is required by you.

 

 

Q: I have more detailed question about the coverage. Where can I get more information?
A: Please refer to the Epic Coverage Terms and Conditions which are available for viewing or downloading here. 

 

 

Q: When must I provide my preferences for Priority Days and the resort(s) I would like to have covered? 
A:
You must make your Epic Coverage elections, including your selection of Priority Days, by December 6, 2021. No later than November 1, 2021, Vail Resorts will provide instructions via email on how you may make, update, or change your elections, including the selection of Priority Days. Pass Holders that have not designated 7 Priority Days will be defaulted to “Core Season” and “All Resorts” unless adjusted in “My Account” prior to December 6th, 2021. Once you select a Priority Day before December 6th, 2021, you will then be defaulted to “Priority Days,” which covers those specific Priority Days. You have the option to opt out of the “Priority Days” preference and select “Core Season” and select a “Primary Resort” or “All Resorts.” All Epic Coverage preferences must be finalized by December 6th, 2021. You will still have Epic Coverage if you modify the default preferences, but the coverage and resulting refund might be affected. 


Q: How do I provide my preferences for visitation time period and the resort(s) I would like to have covered?   
A:
Pass Holders will be able to make adjustments to their preferences through their “My Account” online at Epicpass.com, starting this Fall. No later than November 1, 2021, Vail Resorts will provide instructions via email on how you may make, update, or change your elections, including the selection of Priority Days.  

Pass Holders who have not designated 7 Priority Days will be defaulted to “Core Season” and “All Resorts” unless adjusted in “My Account” prior to December 6th, 2021. Once you select a Priority Day before December 6th, 2021, you will then be defaulted to “Priority Days,” which covers those specific Priority Days. You have the option to opt out of the “Priority Days” preference and select “Core Season” and select a “Primary Resort” or “All Resorts.” All Epic Coverage preferences must be finalized by December 6th, 2021. You will still have Epic Coverage if you modify the default preferences, but the coverage and resulting refund might be affected.  

 

Epic Coverage Terms & Conditions

2021/22 EPIC Coverage Refund Policy Terms & Conditions

To view Epic Coverage Terms and Conditions for the 2020/21 season, please click here

 

Last Updated: March 23, 2021

  Please read these terms and conditions (“Terms”) carefully. These Terms (in their entirety) form a binding agreement between you and the Vail Corporation d/b/a Vail Resorts Management Company, including its subsidiaries and affiliates (“Vail Resorts”, “we” or “us”).

ADVISORY

SECTION G.6 OF THESE TERMS INCLUDES A FORUM SELECTION CLAUSE BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO SELECT A FORUM FOR LITIGATION RELATING TO OR ARISING OUT OF THESE TERMS OTHER THAN THE FORUM SPECIFIED IN THESE TERMS.

SECTION G.8 OF THESE TERMS INCLUDES A RELEASE BY WHICH YOU WILL FORFEIT CERTAIN CLAIMS YOU MAY HAVE AGAINST VAIL RESORTS, ITS AFFILIATES, ITS SUBSIDIARIES, OR ITS PARTNERS.

SECTION G.9 OF THESE TERMS INCLUDES CERTAIN LIMITATIONS OF LIABILITY BY WHICH YOU WILL FORFEIT ANY RIGHTS TO RECOVER CERTAIN TYPES OF DAMAGES.

SECTION G.11 OF THESE TERMS INCLUDES A CLASS ACTION AND JURY WAIVER BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO A JURY TRIAL OR TO BRING A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION RELATING TO OR ARISING OUT OF THESE TERMS.

SECTION A

OVERVIEW AND DEFINITIONS

1. EPIC Coverage. The EPIC Coverage Refund Policy (“EPIC Coverage”) is Vail Resorts’ refund policy for all Season Passes. All Season Passes are NON-REFUNDABLE except as set forth in these Terms. EPIC Coverage applies only to Season Passes. It does not apply to any other lift access products.

2. Definitions. The following definitions apply to these Terms.

Core Season” means the period of December 7, 2021 through April 17, 2022, which shall be deemed to consist of one hundred thirty-two (132) days.

Credit Rollover” means a Reservation Availability Credit Rollover, C&C Credit Rollover, or Personal Event Credit Rollover, as defined in the 2020/2021 Epic Coverage Refund Policy Terms and Conditions.

Fixed Season Pass” means a season pass that gives the holder a fixed number of days to use the pass throughout the season, usually ranging from one (1) to ten (10) days. A list of Fixed Season Passes can be found here

General Season Pass” means a season pass that is not limited to a fixed number of days during the season, such as an EPIC Pass or EPIC Local Pass. A list of General Season Passes can be found here.

Season Pass” or “Pass” means a Fixed Season Pass or a General Season Pass.

Partner Resort” means a resort on the list of Partner Resorts found here.

Priority Day” means one or more days in the Core Season that you may designate for EPIC Coverage protection. The maximum number of Priority Days for each Pass is the lesser of (i) the number of days available on your pass, and (ii) seven.

Purchase Price” means the amount you paid for your Season Pass, net of any taxes, discounts, promotions, or credits (including any Credit Rollover).

Reservation System” means an online system in which pass holders are required to reserve dates to ski or ride at resorts, and which is in effect for the entire Core Season and for all North American resorts.

Vail Resorts” means the Vail Corporation, doing business as Vail Resorts Management Company, including any of its subsidiaries and affiliates.

Vail Resorts Parties” means Vail Resorts and each of its resorts, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, representatives and agents, together with each Partner Resort and their operators, subsidiaries, or affiliates and each of their respective officers, directors, employees, contractors, representatives and agents.

SECTION B

GENERAL LIMITATIONS ON REFUND ELIGIBILITY

1. EPIC Coverage Only. Your Season Pass is NON-REFUNDABLE unless it qualifies for a full or partial refund under these Terms because of a Priority Day Cancellation Event, an Extended Resort Closure Event, or a Qualifying Personal Event (each as defined below, together the “Qualifying Events”). You will not be eligible for a refund for any other reason, including but not limited to the following:

a. Weather and Wind. You will not be eligible for a refund based on any inability to use your Pass due to weather-related or wind-related events, including snow levels.

b. Transportation Issues. You will not be eligible for a refund based on any inability to use your Pass due to any road closures, traffic issues, parking constraints at or near the resort, flight cancellations, or transportation issues.

c. Vaccine Requirements. You will not be eligible for a refund based on any inability to use your Pass due to any federal, provincial, state, or local vaccine requirement, or any vaccine passport or other proof or attestation of vaccination required by any governmental or private entity.  

d. Psychological Conditions. Except as set forth in Section E, you will not be eligible for a refund based on any inability to use your Pass due to any mental health, nervous, or psychological conditions.

e. Reservations. Except as set forth in Section F, you will not be eligible for a refund in the event that reservations are required to ski or ride at a resort.

f. Guest Experience. You will not be eligible for a refund based on your guest experience at any resorts, facilities, or amenities, including with respect to parking. 

g. Criminal Acts. You will not be eligible for a refund based on an inability to use your Pass due to any criminal acts you commit.

h. Pass Revocation. You will not be eligible for a refund based on any inability to use your Pass due to your Pass being revoked, confiscated, canceled, and/or de-activated because Vail Resorts, its Partner Resorts, or the ski area operator determined, in their sole and exclusive judgment, that you acted in a manner that could endanger the safety or health of any person, violated any law or resort or facility policy, engaged in any fraud, misconduct, or malfeasance, created a nuisance, failed to pay any amounts due for your Pass, or for other good cause.

2. No EPIC Coverage for Partner Resorts. Only resorts owned and operated by Vail Resorts are covered by EPIC Coverage. EPIC Coverage does not provide refunds related to any Partner Resorts or in connection with any matters concerning Partner Resorts. 

3. No EPIC Coverage for Australian Resorts. Only North American resorts are covered by EPIC Coverage. EPIC Coverage does not provide refunds related to any resorts in Australia or in connection with any matters concerning any resorts in Australia. 

4. No Days Remaining on Fixed Season Pass. You will not be eligible for any refunds if you have used all of the days on your Fixed Season Pass.

5. Single Refund Eligibility. In the event you submit multiple timely and valid requests for refunds, Vail Resorts will process the request that provides the highest available refund amount under these Terms and all other requests will be rejected and null and void.

6. Maximum Refund. In no event shall any refund exceed the Purchase Price of your Season Pass.

SECTION C

EPIC COVERAGE ELECTIONS

1.   Choose Core Season or Priority Days.   EPIC Coverage is designed to provide individualized refund protection, and you may elect either the “Core Season” or “Priority Day” option. Your election impacts the amount of refund you are eligible to receive under these Terms if a Qualifying Event occurs. If you make a Core Season election, you must also make either a “Primary Resort” or “All Resorts” election under EPIC Coverage.

2. Making your Election. You may make your election under EPIC Coverage through the “My Account” section online at epicpass.com or by calling 970.754.0057.

3. Deadline to Make or Change your Election. No later than November 1, 2021, Vail Resorts will provide instructions via email regarding how you may make, update, or change your elections.

4. Default Elections. If you have not made any elections under EPIC Coverage before the applicable deadlines for doing so, your elections will automatically default to the “Core Season” and “All Resorts” elections under EPIC Coverage.

SECTION D

C&C REFUNDS

1. Refund Eligibility. You may be eligible for a “Closure and Cancellation Refund” (or “C&C Refund”) if a Priority Day Cancellation Event or an Extended Resort Closure Event occurs.

a. A “Priority Day Cancellation Event” occurs when Vail Resorts cancels one or more of your Priority Days due to a Resort Closure Event. 

b. A “Resort Closure Event” occurs at a resort when no lifts are operating at that resort due to one or more of the following reasons:

i. The occurrence of a disease, epidemic, or pandemic, including the ongoing COVID-19 pandemic;

ii. The occurrence of a flood, hurricane, tornado, earthquake, fire, or volcanic eruption (each a “Natural Disaster”);

iii. The occurrence of a terrorist attack; or

iv. The occurrence of a hostile or war-like action.

c. An “Extended Resort Closure Event” occurs if you elect Core Season and one of the following occurs:

i. You elected a Primary Resort and the Primary Resort you selected is closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event.

ii. You purchased an EPIC Pass, EPIC Local Pass, EPIC Military Pass, or EPIC Day Pass, elected All Resorts, and all of the following ten resorts are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event: Vail, Whistler Blackcomb, Breckenridge, Beaver Creek, Crested Butte, Keystone, Park City, Heavenly, NorthStar and Kirkwood.

iii. You purchased a Northeast Value Pass, elected All Resorts, and all of the following five resorts are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event: Stowe, Mount Snow, Hunter, Okemo and Mount Sunapee.

iv. You purchased any Season Pass other than those identified in Section D.1.c(i)-(iii) above, elected All Resorts, and all of the resorts to which your Pass provides free access for six (6) or more days during the Core Season are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event.

Your eligibility for a refund and the amount of any refund due to an Extended Resort Closure Event is specific to the Extended Resort Closure Event applicable to the Pass you purchased and elections you made.

2. Refund Amount. If you are eligible for a C&C Refund, the amount of your refund will be a percentage of your Purchase Price (i.e., the “C&C Refund Percentage”). The use of your Season Pass at Partner Resorts or outside of the Core Season, including during early season skiing or riding with EDGE Cards (or other products with similar offerings), will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible. If your C&C Refund Percentage as determined by the applicable formula below is zero or a negative number, you will not receive any refund.

a. Core Season Election or Default with General Season Pass. If you have a General Season Pass and elected or defaulted into Core Season coverage, your C&C Refund Percentage will be calculated based on the following formula:

Formula

b. Core Season Elections or Default with Fixed Season Pass. If you have a Fixed Season Pass and elected or defaulted into Core Season coverage, your C&C Refund Percentage will be the lesser of: (i) the percentage of days lost in the Core Season due to Extended Resort Closure Events, and (ii) one minus the number of days you used your Pass divided by the number of days available on your Pass up to a maximum of seven (7), as reflected in the following formula:

Formula

c. All Others. If you did not elect or default into Core Season coverage, your C&C Refund Percentage will be calculated based on the following formula:

Formula

3. Credit Rollover. If you used a Credit Rollover towards the purchase of a 2021/2022 Season Pass and you are eligible for a C&C Refund, you may be eligible to apply all or a portion of the Credit Rollover towards the purchase of an equal or greater value pass for the 2022/2023 ski and ride season (the “22/23 Credit Rollover”). The amount of your 22/23 Credit Rollover will equal your C&C Refund Percentage multiplied by the amount of your Credit Rollover actually applied to your 2020/2021 Season Pass. If your C&C Refund Percentage was zero or a negative number, you will not be eligible for any 22/23 Credit Rollover. You can only redeem your Credit Rollover towards the purchase of a single Season Pass for the 2022/2023 season. You cannot redeem any portion of your Credit Rollover for cash. If the Season Pass you purchase for the 2022/2023 season costs less than your 22/23 Credit Rollover, the remaining portion of the 22/23 Credit Rollover will be forfeited. Your 22/23 Credit Rollover is non-transferrable. You must use your 22/23 Credit Rollover on or before September 5, 2022 or it will expire and be forfeited. Vail Resorts may, in its sole discretion, elect to convert any Credit Rollover or 22/23 Credit Rollover to a refund at any time.

4. C&C Refund Processing. No action is required of you if you are eligible to receive a C&C Refund. Vail Resorts will calculate, process, and notify you of your C&C Refund between May 1, 2022, and May 31, 2022. 

5. No Access After Refund. If you receive any C&C Refund, the Pass for which you received the refund will cease to be valid and you will no longer be able to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the 2021/2022 season.

SECTION E
 
PERSONAL EVENT REFUNDS

1. Refund Eligibility. You may be eligible for a “Personal Event Refund” if you are prevented from using your Pass during the Core Season due to a “Qualifying Personal Event.” A Qualifying Personal Event is one or more of the following:

a. Stay-at Home Order. You are unable to use your Pass during the Core Season because the municipality, county, state, province, or country in which your Permanent Residence is located is subject to a mandatory governmental “stay-at-home” or “shelter-in-place” order lasting thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season.  Your “Permanent Residence” refers to your fixed, permanent and principal home for legal and tax purposes.
 
b. Tourist Visa Rejection. You are unable to use your Pass during the Core Season due to a tourist visa rejection that prevents your entry into the United States or Canada. Vail Resorts may require verifiable proof of visa rejection as a condition of eligibility for a refund under this Qualifying Personal Event.
 
c. Travel Restrictions - United States. You are unable to use your Pass during the Core Season due to a government-imposed prohibition on your entry into the United States that affects all similarly situated travelers for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season.
 
d. Travel Restrictions - Canada. You are domiciled in the: (i) State of Washington or outside of the United States or (ii) United States and your Pass only provides you with access to Whistler Blackcomb, and you are unable to use your Pass during the Core Season due to a government-imposed prohibition on your entry into Canada or the Province of British Columbia that affects all similarly situated travelers for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season.
 
e. Job Loss. You are unable to use your Pass during the Core Season because, after you purchase your Pass, you or your spouse or domestic partner who lives in the same Permanent Residence (each a “Domestic Partner”) are/is involuntarily terminated or laid off from full-time employment by an employer for which you or your Domestic Partner had been continuously employed for at least one year immediately preceding the termination or lay off. This provision is not applicable to part-time employees, temporary employees, independent contractors, gig workers, or self-employed persons.
 
f. Furlough. You are unable to use your Pass during the Core Season because, after you purchase your Pass, you or Domestic Partner who lives in the same Permanent Residence is furloughed for a period of six (6) months or longer from full-time employment by an employer for which you or your Domestic Partner had been continuously employed for at least one year immediately preceding the furlough. This provision is not applicable to part-time employees, temporary employees, independent contractors, gig workers, or self-employed persons.
 
g. Work Visa Renewals. You are unable to use your Pass during the Core Season because you or your Domestic Partner require a work visa to be employed in the United States or Canada and your work visa is not renewed after you purchase your Pass. This provision is not applicable to part-time employees, temporary employees, independent contractors, gig workers, or self-employed persons.
 
h. Employment Transfer. You are unable to use your Pass during the Core Season because you or your Domestic Partner have an involuntary, employer-initiated transfer after you purchase your Pass that: (i) is within the same organization for which you or your Domestic Partner have been continuously employed for at least one year immediately preceding the transfer; and (ii) involves your or your Domestic Partner’s relocation from your current Permanent Residence to a residence that is 100 or more miles further away from any resort covered by your Pass. This provision only applies if you live within 150 miles of a resort for which your Pass provides access.
 
i. Military Service. You are unable to use your Pass during the Core Season because after you purchase your Pass, you or your Domestic Partner are called to military service, your military leave is revoked, you are deployed or you are reassigned to a different duty station that is 100 or more miles further away from any resort covered by your Pass than your current assigned duty station.
 
j. Personal Illness.   You are unable to use your Pass during the Core Season because you suffer from a physical illness or physical disease that: (i) is diagnosed by a Physician after you purchase your Pass or (ii) presents significant new or worsening symptoms that are diagnosed by a Physician after you purchase your Pass. To qualify, your illness or disease must prevent you from using your Pass for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. A “Physician” is a licensed doctor practicing in the fields of medical, surgical, dental, or psychiatric services who is acting within the scope of their license and who is not you, a traveling companion, a Family Member, a person related to you or a business partner. The term “Family Member” means your child, Domestic Partner, brother, sister, mother, father, step-child, step-brother, step-sister, step-parents, legal guardian, foster child, ward or legal ward. This provision applies only if you provide verification from a Physician.
 
k. Personal Injury. You are unable to use your Pass during the Core Season because you suffer an accidental bodily injury that occurs after you purchase your Pass and that injury prevents you from using your Pass for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. This provision applies only if you provide verification from a Physician.
 
l. Family Member Illness or Injury. You are unable to use your Pass during the Core Season because a Family Member who lives in the same Permanent Residence as you suffers from (i) a physical illness or physical disease that is diagnosed by a Physician after you purchase your Pass; or (ii) a physical illness or physical disease that presents significant new or worsening symptoms that are diagnosed by a Physician after you purchase your Pass; or (iii) an accidental bodily injury after you purchase your Pass. To qualify, the illness, disease, or injury must require your continued care for that Family Member for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. This provision applies only if you provide verification from a Physician.
 
m. Mental Health Conditions. You are unable to use your Pass during the Core Season because a Physician has admitted you to in-patient treatment or hospitalization for at least thirty (30) or more consecutive days, at least seven (7) of which are during the Core Season.
 
n. Death. You are unable to use your Pass during the Core Season due to your own death (in which case the refund will be awarded to another Family Member with the same Permanent Residence) or the death of a Family Member who lives in the same Permanent Residence that occurs after you purchase your Pass.
 
o. Natural Disaster. You are unable to use your Pass for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season, because your Permanent Residence is made uninhabitable (meaning the building structure is unstable and there is risk of collapse) after you purchase your Pass in whole or in part due to a Natural Disaster (as defined above) after you purchase your Pass.
 
p. Subpoena/Jury Duty. You are unable to use your Pass during the Core Season because you are subpoenaed or required to serve on a jury and that subpoena or jury service prevents you from using your Pass for thirty (30) days, at least seven (7) days of which are during the Core Season.
 
q. Student Transfer. You are a college student, enrolled in at least twelve (12) credits if you are an undergraduate or six (6) credits if you are a graduate student, and you are unable to use your Pass during the Core Season because, after you purchased your Pass, you (a) transfer to a school located 100 miles or more further away from any resort covered by your Pass than your current school, (b) are accepted into a foreign study program that will cause you to be out of the country for thirty (30) or more consecutive days during the Core Season or (c) graduate and begin work at a job that is 100 or more miles further away from any resort covered by your Pass than your current school. This provision only applies if your current school is located within 150 miles of a resort for which your Pass provides access.
 
r. Pregnancy.
 
i. You are unable to use your Pass during the Core Season because you or your Domestic Partner learn you are pregnant after you purchase your Pass.
 
ii. You are unable to use your Pass during the Core Season because you or your Domestic Partner are pregnant and a Physician (i) admits you or your Domestic Partner to the hospital for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season or (ii) advises you or your Domestic Partner not to ski or ride.
 
s. Adoption. You are unable to use your Pass during the Core Season because you adopt a child after you purchase your Pass.
 
t. Minor Dependent.  You are under the age of eighteen (18) and are unable to use your Pass because your parent or legal guardian has experienced a Qualifying Personal Event.
 
2. Refund Amounts. If you are eligible for a Personal Event Refund, the amount of your refund will be a percentage of your Purchase Price (the “Personal Event Refund Percentage”). The use of your Season Pass at Partner Resorts or outside of the Core Season, including during early season skiing or riding with EDGE Cards (or other products with similar offerings), will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible. In no event will you receive any Personal Event Refund if you have used your Pass on seven (7) or more days. If your Personal Event Refund Percentage as determined by the applicable formula below is zero or a negative number, you will not receive any refund.
 
a. General Season Pass. If you purchased a General Season Pass, your Personal Event Refund Percentage will be calculated based on the number of days that you had used your Pass as of the date your refund request is processed, as follows:

 

Number of Days Pass Was Used

Refund Percentage

0 Days

100% of Purchase Price

1 Day

86% of Purchase Price

2 Days

71% of Purchase Price

3 Days

57% of Purchase Price

4 Days

43% of Purchase Price

5 Days

28% of Purchase Price

6 Days

14% of Purchase Price

7 or More Days

0% of Purchase Price

 

b. Fixed Season Pass. If you purchased a Fixed Season Pass, your Personal Event Refund Percentage is one minus the number of days you used your Pass divided by the number of days available on your Pass up to a maximum of seven (7), as reflected in the following formula: 

Formula

3. Credit Rollover. If you used your Credit Rollover towards the purchase of a 2021/2022 Season Pass and you are eligible for a Personal Event Refund, you may be eligible to apply all or a portion of the Credit Rollover towards the purchase of an equal or greater value pass for the 2022/2023 ski and ride season. The amount of your 22/23 Credit Rollover will equal your Personal Event Refund Percentage multiplied by the amount of your Credit Rollover actually applied to your 2021/2022 Season Pass. You can only redeem your Credit Rollover towards the purchase of a single Season Pass for the 2022/2023 season. You cannot redeem any portion of your 22/23 Credit Rollover for cash. If the Season Pass you purchase for the 2022/2023 season costs less than your 22/23 Credit Rollover, the remaining portion of the 22/23 Credit Rollover will be forfeited. Your 22/23 Credit Rollover is non-transferrable. You must use your 22/23 Credit Rollover on or before September 5, 2022 or it will expire and be forfeited. Vail Resorts may, in its sole discretion, elect to convert any Credit Rollover or 22/23 Credit Rollover to a refund at any time.

4. How to Request for a Personal Event Refund

a. Time Limitations. You must submit your request for a Personal Event Refund within thirty (30) days of when the Qualifying Personal Event arises. Untimely submissions may be rejected.

b. Form of Request. You must submit any request for a Personal Event Refund either by calling 1-877-895-1297, or by emailing a representative at NewLosses@ACMClaims.com. When submitting your request by phone or email, you must provide your name, the type of Pass you purchased, your Pass identification number, along with a description of the Qualifying Personal Event and reasonable proof to verify the occurrence of the Qualifying Personal Event. Improper submissions may be rejected.

c. Proof Requirements. Vail Resorts reserves the right to require you to submit proof to verify and establish the Qualifying Personal Event that is the basis for which you request a refund. This proof may include Physician verifications, videos, photos, travel documents, or other material we deem necessary to evaluate your refund request. You have an obligation to cooperate with us in our efforts to verify your Qualifying Personal Event, and we reserve the right to deny your refund request if you fail to do so. If you are unable to provide acceptable proof of a Qualifying Personal Event (as determined in our sole and absolute discretion) we reserve the right to deny your refund request.

5. No Access After Refund. If you receive any Personal Event Refund, the Pass for which you received the refund will cease to be valid and you will no longer be able to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the 2021/2022 season.

SECTION F

RESERVATION SYSTEM

1. Reservation System. In the event that Vail Resorts implements a Reservation System, the additional terms and conditions in this Section F will apply as of the date Vail Resorts publicly announces the Reservation System (the “Reservation System Effective Date”). You will not be eligible for a refund due to the Reservation System or any other reservation requirements for the resorts, except as set forth in this Section F.

2. Reservation System Refund Process. If Vail Resorts implements a Reservation System on or before December 5, 2021, and you purchased your Pass before the Reservation System Effective Date, you will have two (2) weeks from the Reservation System Effective Date to request a refund. Vail Resorts will provide a form and instructions for submitting such a refund request on epicpass.com. You must submit your refund request through the method provided. Once your refund is issued, your Pass will be deactivated and you will no longer have access to any resorts, facilities, amenities or benefits. If you do not submit a refund request in the designated manner within two (2) weeks of the Reservation System Effective Date, you will not be entitled to a refund. 

3. The definition of a Priority Day Cancellation Event in Section D.1.a is amended as follows: “Priority Day Cancellation Event” occurs when Vail Resorts cancels one or more of your Priority Days due to a Resort Closure Event or a resort capacity constraint due to physical distancing requirements on lifts and gondolas or other public health requirements.

SECTION G

ADDITIONAL TERMS

1. Processing of Request. Vail Resorts will act reasonably to respond to your refund request in a timely manner, but does not guarantee that your refund request will be processed within any specified or maximum period of time. The number of days that you used your Pass will be determined as of the date your refund request is processed.
 
2. Refund of Taxes. If you receive a refund under EPIC Coverage, Vail Resorts will refund all or a portion taxes paid in an amount based on applicable taxes.
 
3. Multiple Pass Purchasers. In the event you purchase multiple Passes for yourself, Vail Resorts will determine, in its sole discretion, the number of Priority Days associated with each Pass, the number of days you used each Pass, and the amount of any refund(s) under EPIC Coverage for which you may be eligible.
 
4. Non-Transferrable. Unless otherwise noted, EPIC Coverage is personal to you and cannot be transferred. 
 
5. Governing Law. These Terms and the relationship between you and Vail Resorts will be governed by the laws of the State of Colorado in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Colorado.
 
6. Forum Selection. All lawsuits relating to or arising out of these Terms will be brought in the Federal or State Courts located in Colorado. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.
 
7. Time Limitation for Filing Suit. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.
 
8. Release; Sole Remedy. You hereby voluntarily and knowingly agree, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Vail Resorts or any Vail Resorts Parties and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of the operation of our resorts or Partner Resorts, your inability to use your Season Pass or other lift access product during the season for which it was purchased, or a violation of these Terms or any of other terms or policies referenced herein. Refunds under the EPIC Coverage Refund Policy or the Terms of Sale are your sole remedy against any of the Vail Resorts Parties in connection with the operation of our resorts or Partner Resorts or your inability to use your Season Pass or other lift access product during the season for which it was purchased.

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

9. Limitation of Liability. You understand and agree that to the maximum extent permitted under applicabLe law, in no event will ANY OF THE Vail Resorts PARTIES be liable under any theory of liability (whether in contract, tort, statutory, or otherwise) for any direct, indirect, incidental, special, consequential, personal injury/wrongful death, punitive, or exemplary damages (Even if SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCHDAMAGES), INCLUDING BUT NOT LIMITED TO AS A RESULT OF: (A) THE OPERATION OF OUR RESORTS OR PARTNER RESORTS, INCLUDING THE OPERATION OF RESERVATION OR REDUCED CAPACITY SYSTEMS, (B) YOUR USE OF OR INABILITY TO USE ANY SEASON PASS OR OTHER LIFT ACCESS PRODUCT, OR (C) ANY VIOLATION BY US OF these TERMS OR OTHER TERMS OR POLICIES REFERENCED HEREIN, INCLUDING THE EPIC Coverage Refund Policy and the Terms of Sale. NOTWITHSTANDING THE FOREGOING, SUCH LIABILITY WILL NOT IN THE AGGREGATE EXCEED THE AMOUNT YOU PAID FOR THE SEASON PASS OR OTHER LIFT ACCESS PRODUCT YOU PURCHASED.
 
 10. Liability Exclusions and Limitations. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, limit our liabilities, the extent of liability of Vail Resorts or the Vail Resorts Parties will be the minimum permitted under such applicable law. We disclaim any warranties to the maximum extent permitted under applicable law.

11. Class Action and Jury Waiver. You may only resolve disputes RELATING TO OR arising out of these Terms with us on an individual basis and may not bring and expressly waive the right to bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class action, private attorney general actions, and consolidation with other actions are not allowed. You hereby waive your right to a jury trial in any claim or cause of action RELATING TO OR arising out of these Terms.

12. Electronic Communications Notice. You agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. You understand this may be the only manner by which you will receive such communications. When you use our website or send emails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We may communicate with you by email or posting notices on the applicable website. You agree that all agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In order to access any such communications, you must have a computer or other Internet-enabled device. In order to retain copies of any such communications, you must have a printer or data storage device. If you have a printer, you may print paper copies of any such communications for your own use. If you wish to withdraw your consent for us to communicate with you electronically, you may not use our website.

13. Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to our intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect.

14. Controlling Terms. These Terms supersede all previous terms, agreements, representations, warranties, or commitments, whether in writing or oral, between you and Vail Resorts with respect to the subject matter hereof.

15. Acceptance. Your purchase of a Season Pass constitutes your acceptance of these Terms.

16. Modifications. We may need to make changes to any portion of these Terms, including any of the terms and conditions of any policies or other agreements referenced herein. If we make a material change to these Terms, we will provide notice to you of such change and/or post the amended terms on epicpass.com. Your use of your Pass or your purchase of a Pass following our posting of revised Terms or provision of a change notice of revised Terms constitutes an acceptance of the amended terms. 

17. Questions. If you have any questions regarding EPIC Coverage, these Terms or other inquiries, please visit epicpass.com and view our FAQs or email us at comments@vailresorts.com.