Q: What is the My Epic App?

A: My Epic will serve as a one-stop app offering lift access, real-time resort updates, personalized stats, account information and so much more at Vail Resorts’ 36 owned and operated U.S resorts. Most notably, My Epic will include a new Mobile Pass & Lift Ticket technology that allows guests to store their pass or lift ticket directly on their phone, and get scanned, hands free, via Bluetooth® technology specifically designed for low energy usage. This reduces the need to carry a plastic card, visit the ticket window or wait to receive a pass or lift ticket in the mail.

Q: When will the new app be available?

A: The NEW My Epic app will be available in the fall of 2023.

Q: Will My Epic App have all the same functionality that EpicMix had?

A: The My Epic App will have the same functionality that EpicMix had with new and upgraded features that will make your on-mountain experience even better. Most notably, My Epic will include a new Mobile Pass & Lift Ticket technology that allows guests to store their pass or lift ticket directly on their phone, and get scanned, hands free, via Bluetooth® technology specifically designed for low energy usage.

The My Epic App will offer features to make sure you have the best possible experience on the mountain:

• Mobile Pass & Lift Ticket
• Interactive trail maps with GPS location tracking, and real-time and predictive lift line wait times
• Personalized stats, including vertical feet, number of lift rides and other data · Find my friends to Find my friends to stay connected on the mountain with friends and family
• Account and pass information, including resort access and any restricted dates associated with your pass
• Mountain and resort alerts, including operational information like grooming updates, terrain status, snow reports and base conditions
• Weather updates, snow cams and more
• Exclusive Pass holder benefits with Epic Mountain Rewards on your phone
• Pay right on your phone with Resort Charge
• On-Demand Support to answer questions about the app live

Q: What resorts can I use the My Epic App at once it is available?

A: The My Epic app will be functional at Vail Resorts' 37 owned and operational North American Resort.  

The Mobile Pass and Lift ticket feature in the My Epic App will be available at the 36 owned and operated resorts in the U.S including Vail, Beaver Creek, Breckenridge, Keystone, Crested Butte, Park City, Stevens Pass, Kirkwood, Northstar, Heavenly, Mount Snow, Stowe, Okemo, Hunter Mountain, Mount Sunapee, Attitash Mountain Resort, Wildcat Mountain, Crotched Mountain Resort, Liberty Mountain Resort, Roundtop Mountain, Whitetail Resort, Jack Frost, Big Boulder, Seven Springs, Hidden Valley, Laurel Mountain, Wilmot, Paoli Peaks, Snow Creek, Hidden Valley, Brandywine, Boston Mills, Mad River Mountain, Mt. Brighton, Afton Alps, Alpine Valley. 

Q: Will I need to download the My Epic App once available if I already have the EpicMix App?

A: No, if you already have the EpicMix App on your device there is no need to download another app. If you have automatic updates turned on, once the My Epic App becomes available the app will automatically update on your device with your regular app updates.

Q: Will EpicMix still be available once the My Epic app is available?

A: If you currently have EpicMix, once the My Epic app becomes available it will automatically update on your device.

Q: Will my stats history transfer over to the My Epic App from EpicMix?

A: Yes, your stats history will transfer from the EpicMix app into the new My Epic app once it becomes available prior to the 2023/24 winter season.

Q: Will I be able to use the My Epic app on my smartwatch?

A: If you enable notifications for the My Epic app, you will be able to receive those on your smartwatch. The My Epic app will not, however, have a smartwatch specific app available this season (similar to EpicMix which also did not have smartwatch capabilities).

Q: Will I need to take my phone out of my pocket to scan my mobile pass in the lift line next season?

A: No, you will not need to remove your phone from your pocket when accessing the lifts. The My Epic app’s “Mobile Pass & Lift Ticket” technology will allow guests to store their pass or lift ticket directly on their phone, put their phone in their pocket, and get scanned, hands free, using specific Bluetooth® technology designed for low energy usage.

Q: Does the My Epic App need to be open in order for my pass to work?

A: Each guest will need to log in to the app and complete the prompted setup instructions, before their first Mobile Pass or Mobile Lift ticket can scan at a lift. Afterward, the app can be minimized and will function in the background.

Keep in mind, if you force a shutdown of the app, you’ll need to re-launch the app for Mobile Pass & Lift Ticket to scan at a lift.

Q: At which resorts can I use the mobile pass feature in the My Epic app? Will it work at partner resorts like Telluride & Resorts of the Canadian Rockies?

A: The Mobile Pass feature in the My Epic app will work at Vail Resorts’ 36 owned and operated U.S. resorts. The app and Mobile Pass will not be supported at any Epic Pass partner resorts such as Telluride or Resorts of the Canadian Rockies.

Q: Will I still be able to use my physical Pass Media card to access lifts if I don’t choose to use the Mobile Pass?

A: Yes, you will still be able to use your physical pass media card if you choose to do so.

Q: Should I expect to receive a physical Pass Media card for the 2023/24 season?

A: Guests who are new to a season pass or Epic Day Pass this season or are switching pass types from the previous season will receive a physical pass media card in the mail after purchasing a pass for the 2023/24 season. If you choose, you can use the Mobile pass functionality on the new My Epic app to access the lifts next season.

Q: How do I get my pass on the app once My Epic is available in the fall of 2023?

A: Once you create an account in the My Epic app, the pass associated with your email account will appear in the app. Any passes you purchased for other people or passes associated with your account can be sent from the app via text to those pass holders to download and setup their own My Epic accounts.

Q: What should I do if my phone runs out of battery — can I still get a physical pass or lift ticket?

A: Keep in mind that the Bluetooth® technology used in the My Epic app is designed for low energy usage. That being said, we are also looking to add additional charging stations on-resort in convenient locations, and guests are always welcome to visit our ticket windows to get a physical card printed.

Q: If I or my children don’t use a smartphone, what are some other options for lift access?

A: Guests will still be able to use their physical pass media cards to access the mountain.

Q: How do I activate my mobile pass?

A: Simply log-in to the app. The user has to be logged-in to the app for the Mobile Pass feature to work. If a user doesn’t remember their log-in credentials, there is a forgot username and forgot password function within the app.

The user should then go to the “Pass” or “Lift Ticket” tab in the app and see their lift access product. If they don’t see their lift access product, they are most likely logged into the incorrect account, and should use the “Can’t find your pass” link to find the account tied to their pass.

Once a user is logged in to the correct account, they can simply put their phone in their pocket and they should be good to access the lifts.

Q: How do I know if my Mobile pass is ready to scan?

A: If you go to the “Pass” or “Lift Ticket” page, the user should see a green checkmark indicating they are ready to access the lifts. If they do not have the proper access for the mountain (for any reason, including the pass is not eligible for the mountain, holiday dates, ran out of EDP days, etc.) the app will indicate that they aren’t eligible for lift access that day and state the reason why or ask the guest to seek out support.

Q: Can my phone scan the passes for my entire family?

A: No, each Pass Holder will need to have their own pass, either using mobile pass or a physical card. All passes associated with your account will be able to be sent through the app to other pass holders through the My Epic App.

Q: What happens if my mobile pass is not working?

A: The My Epic App will have Live Chat functionality to help troubleshoot any issues.

Q: What if I forgot my login information?

A: If you have trouble logging into your account through the My Epic App or on epicpass.com you can follow the steps to re-set your password or call our call center for assistance at (970) 754-0005.

Q: What is the My Epic App?

A: My Epic will serve as a one-stop app offering lift access, real-time resort updates, personalized stats, account information and so much more at Vail Resorts’ 37 owned and operated resorts in North America.

Q: When will the new app be available?

A: The NEW My Epic app will be available in the fall of 2023.

Q: Will the Mobile Pass feature be available in the My Epic app at Whistler Blackcomb for the 2023/24 season?

A: The Mobile Pass feature will not be available at Whistler Blackcomb for the 23/24 season. That being said, we hope to expand to Whistler Blackcomb in the following year.

Q: If the Mobile Pass Feature isn’t available at Whistler Blackcomb in the 2023/24 season, will I still be able to use the My Epic App when skiing Whistler Blackcomb?

A: Yes, the My Epic App will have all the same functionality, except the mobile pass feature, that EpicMix had with more optimizations and improvements that will make your on-mountain experience even better.

My Epic offers a mix of functionality for a fun and safe ‘Experience of a Lifetime’ on mountain

• Interactive trail maps with GPS location tracking, and real-time and predictive lift line wait times
• Personalized stats, including vertical feet, number of lift rides and other data · Find my friends to stay connected on the mountain with friends and family
• Account and pass information, including resort access and any restricted dates associated with your pass
• Mountain and resort alerts, including operational information like grooming updates, terrain status, snow reports and base conditions
• Weather updates, snow cams and more
• Exclusive Pass holder benefits with Epic Mountain Rewards on your phone
• Pay right on your phone with Resort Charge
• On-Demand Support to answer questions about the app or mobile pass live