Turn In Your Ticket

 

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Frequently Asked Questions (FAQs)

Q: What is the Turn in Your Ticket Program?
A: The Turn in Your Ticket program allows guests who bought a lift ticket during the 2019/20 ski season at any of our Owned & Operated North American resorts to apply the amount they paid for a single day’s ticket, up to $150*, as a credit towards the cost of a 2020/21 Season Pass. See full list of resorts here.

 

*Note: For Peak Resorts guests, see Turn in Your Ticket program details below.

Q: If I purchased additional days on my Epic Day Pass, can I apply those days for the Turn in Your Ticket program?
A: Yes, if you used all of your days on your Epic Day Pass and purchased additional lift tickets during the 19/20 season, you qualify for the Turn in Your Ticket program. You will receive an email in late May with your credit and promotional code to apply toward a pass with 4 or more days. See full list of eligible pass products here.

 

Q: Can I use my single day lift ticket from any resort to qualify for the Turn in Your Ticket program?
A: We will be providing a credit to any guest who purchased a lift ticket from one of our 34 Owned and Operated North American resorts, including all Peak Resorts. To be eligible, guests must not have been a 19/20 passholder unless they used all of their days on an Epic Day Pass and also purchased additional days. Our Australian resorts, including Perisher, Falls Creek, and Hotham are not currently eligible. See full list of resorts here.

 

Q: Can I use my single day lift ticket from any partner resorts to qualify for the Turn in Your Ticket program?
A: Single day lift tickets from our partner resorts are not eligible for the Turn in Your Ticket program. All of Vail Resorts’ 34 North American Owned and Operated resorts, including all Peak Resorts, are eligible for the Turn in Your Ticket Program. Our Australian resorts, including Perisher, Falls Creek, and Hotham are not currently eligible. See full list of resorts here.

 

Q: Can I use my multi day lift ticket or apply more than one lift ticket to my 2020/21 season pass purchase through the program?
A: No, only the cost of a single day ticket, up to $150, can be used in this program. 

 

Q: If I used a Buddy ticket, Ski with a Friend (SWAF), or an Employee Coupon to purchase my single day ticket, can I still use my ticket with the TIYT program?
A: Yes, if you used a Buddy ticket, Ski with A Friend Ticket or Employee Coupon, those are all eligible for the Turn in Your Ticket program, if you paid a fee for the lift ticket. If you do not receive an email by June 1, 2020 containing your unique promotional code and credit amount, please complete the exception form to submit an inquiry, starting after that date.

Q: If I purchased an Urban 3-pack can I use it for the Turn in Your Ticket program?
A: Yes, the Urban 3-pack is included in the list of eligible lift tickets and you will receive a credit and promotional code via email up to $150 credit.

 

Q: I purchased my lift ticket through a travel agency or another third party, am I still eligible?
A: Yes, all lift tickets purchased for one of our 34 North American Owned and Operated Resorts, including Peak Resorts, are eligible and you will receive your credit and promotional code through email in late May.

Q: How do I find out what the amount of my Turn in Your Ticket credit is?
A: All guests who paid for a lift ticket during the 2019/20 season will receive an email in late May with the amount they paid for a single day’s ticket, up to $150, that can be applied as a credit towards the cost of a 2020/21 Season Pass. 

If you do not receive an email by June 1, 2020, please complete the exception form to submit an inquiry, starting after that date.

Q: Which Season Pass products are eligible for the Turn in Your Ticket program?
A: The Turn in Your Ticket credit is available for all Season Pass purchases that are 4 or more days, including an Epic Pass or Epic Local pass. Please click here for a full list of Season Pass products that are eligible to be purchased using a Turn in Your Ticket credit.

 

Q: Which Epic Day Pass and Multi-Pack Season Pass products are eligible for the Turn in Your Ticket program?
A: Turn in Your Ticket credit can be used to purchase Epic 4-7 Day Pass products (Restricted and Unrestricted) and all Multi-Pack Season Pass products. You cannot purchase an Epic 1-3 Day Pass (Restricted and Unrestricted) using the Turn in Your Ticket program. Please click here for a full list of passes that are eligible for the Turn in Your Ticket program.

 

Q: If I also purchased a 2019/20 pass, can I receive a Turn in Your Ticket credit?

Season Passes:

A: No, this is only available for guests who bought a single day lift ticket, who were not 2019/20 season pass holders. 2019/20 season pass holders are potentially eligible for a credit towards the 2020/21 season. To learn more, click here.

Epic Day Pass:

A: If you purchased an Epic Day Pass and used all of your days and purchased an additional lift ticket during the season, the cost of one of those additional days can be applied to the Turn in Your Ticket Program. 2019/20 season pass holders are potentially eligible for a credit towards the 2020/21 season. To learn more, click here.

Q: How do I redeem my credit for a 2020/21 Season Pass?
A: Your personalized credit and promotional code will be emailed in late May. You will be able to apply your credit towards the cost of a 2020/21 Season Pass that is 4 or more days, including an Epic Pass or Epic Local Pass. Please visit epicpass.com to redeem your unique promotional code to purchase a 2020/21 Season Pass. 

You will be able to redeem your credit starting the day you receive your promotional code through Sept 17, 2020.

Q: I received multiple Promo Codes in my email, can I combine them for my season pass purchase?
A: No, if you skied or rode on more than one lift ticket product last season, you may have received multiple promo codes. Individual promo codes cannot be combined and applied to the purchase of a single season pass. Only one promo code can be used for each 2020/21 season pass you purchase.

 

Q: Am I eligible to utilize the $49 down benefit when redeeming my Turn in Your Ticket credit?
A: Yes, you can take advantage of the $49 down payment while it is eligible. Your credit will be applied to the remaining balance of your pass in mid-September. 

 

Q: Is there a deadline to purchase my 2020/21 season pass with my Turn in Your Ticket credit?
A: Yes, you must complete your Season Pass purchase by Sept 17, 2020 to redeem your Turn in Your Ticket credit.

 

Q: If I purchase a season pass for the 2020/21 season using my Turn in Your Ticket credit, will my season pass be protected if your resorts are closed next season? 
A: Yes, all Season Pass products are included in Epic Coverage for Free. Epic Coverage provides refunds for qualifying personal events as well as certain resort closures due to disease (e.g. COVID-19), war, terrorism, or specific natural disasters. To learn more about Epic Coverage, click here.

 

Q: I believe I’m eligible for a credit, but I haven’t been contacted with my Turn in Your Ticket promo code. How do I address this?
A: If you do not receive an email by June 1, 2020, please complete the exception form to submit an inquiry, starting after that date.


Q: What if I disagree with the amount of the credit or if I think there’s been a mistake?
A: If you have questions about your credit, please complete the exception form to submit an inquiry.

 

Q: Can I share my Turn in Your Ticket credit with someone else?
A: No, you cannot transfer your Turn in Your Ticket credit to a friend or family member. Your credit is assigned to the ticket holder and is non-transferrable.

 

Q: Can I combine credits from other members of my family or other people?
A: No, only one Turn in Your Ticket credit can be applied per pass purchased. If multiple members of your family bought lift tickets during the 2019/20 season, each member will receive their individual credit to apply toward the price of their 2020/21 pass purchase. You cannot apply the cost of more than one Turn in Your Ticket credit per season pass purchased.

 

Q: If I receive my credit on a CAD-purchased lift ticket, can I use it to purchase a USD-priced pass (e.g. Epic Pass, Epic Local, etc.)?
A: Yes, but your credit will be issued in CAD. If you wish to purchase a USD-priced pass, please complete the exception form to submit an inquiry.

 

Q: If I receive my credit on a USD-purchased lift ticket, can I use it to purchase a CAD-priced pass (e.g. Whistler Blackcomb Day Pass, EDGE Card, etc.)?
A: Yes, but your credit will be issued in USD. If you wish to purchase a CAD-priced pass, please complete the exception form to submit an inquiry.