2019/20 Pass Insurance Information

How to make a claim

We hope you get the most out of your pass purchase this season, but in the event you need to make a claim, we have a dedicated team of claim administrators set up to assist you.

ACM has built a claims reporting portal for the Vail program that can be accessed from any smartphone, computer or iPad. This will bypass the call center and the claim will auto assign to an adjuster immediately, to submit an online claim click here.

If you prefer to speak with a representative please call 1-877-895-1297 to initiate a claim or email NewLosses@ACMClaims.com

If you purchased 2019/20 pass insurance, please click here to view your policy.

If you purchased 2020/21 pass insurance, please click here to view your policy