2020/2021

Canadian Military FAQ

Canadian Eligibility and Verification

2020/21 Military Season Pass Eligibility

What is new for the 20/21 season?

For Canadian service member verification, the process will be initiated within the checkout flow of the military pass purchase. Depending on your status with the military, this may happen automatically of there may be some additional documentation needed in order to verify your eligibility. You will be required to verify prior to purchase for all military pass products.

What Canadian military branches are eligible for the Military Epic Pass offerings?

Canada:

  • Canadian Armed Forces (CAF) members (Regular and Reserve Force)
  • Veterans (former members of the CAF)

 

Who qualifies for the Military Epic Pass for Active/Retired Military and their Dependents?

The following Canadian military personnel and their families qualify for a Military Epic Pass:

  • Active Duty (full-time): A person who is currently serving on active duty is in the military full-time in Canadian Armed Forces (CAF)
    • CAF Regular Force Members:includes officers and non-commissioned members who are enrolled for continuing, full-time military service.Includes students on full-time study status (such as Regular Officer Training Program) and has a valid NDI 20 (Canadian Forces ID Card) or valid NDI 10 (temporary card).
  • Reservists/Reserve Forces: A person in the CAF Reserve Forces – who may not be deployed, but can be called up at any time. Members of the CAF Reserve Forces are eligible for the Military Epic Pass (Active/Retired/Dependent) if they are currently serving in the Reserves.
    • CAF Reserve Force Members: includes the Primary Reserve (serving on one of three classes of service – A, B and C):
      • The Naval Reserve;
      • The Canadian Army (CA) Reserve;
      • The Royal Canadian Air Force (RCAF) Reserve;
      • Military Personnel Command (MILPERSCOM) Reserve which includes: the CAF Health Services Reserve, MILPERSCOM Primary Reserve List (PRL) and the National Defence Headquarters PRL;
      • The Canadian Special Operations Forces Command Reserve (CANSOFCOM); and
      • The Legal Reserve
  • Retired:
    • Canadian Armed Forces (CAF): 10 years of service in the CAF, and have the NDI 75 Card that shows 10+ years served.
  • CAF Dependant: Registered Dependants of qualifying CAF Active/Retired Military members, including spouse and child dependants. Parents of military members are not included, as well as children who are no longer dependent. Age/eligibility of child dependants are listed below.

     

    Who qualifies for the Military Epic Pass for Veterans and Veteran Dependants?

    The following Canadian military personnel and their families qualify for a Military Epic Pass:

  • Dependant: Immediate family of Veteran Military members, including spouse and any child dependants. Parents of military members are not included, as well as children who are no longer dependant.

     

    What are age/eligibility requirements of Child Dependants in the Military?

    Vail Resorts does not define this. We are relying on military definitions and eligibility as defined by the Canadian military, who individually defines dependant children as:

  • CAF: a biological child, adopted child or legal ward, of a member or a member’s spouse or common-law partner, who resides with the member at the member’s place of duty, is under 21 years of age and continues to be in a dependent relationship with the member or the member’s spouse or common-law partner.
  • Children who are 18+ will still be required to purchase an adult dependent pass. Child pricing is available for Military Epic Pass – Veteran for Child dependents under the age of 18.

    What if I am a military member or dependant in Canada, can I buy the Liberty Pass?

    Service members and their dependants from Canada will be eligible for the Military Epic Pass offering. They are not included in the Liberty Pass offering.

     

    I am a qualifying Military Dependant. What if the service member doesn’t buy a Military Epic Pass? Will I still be able to?

    Yes, we want to honor all families who have members who are serving or who have served. With proper dependant verification, you and your family can still purchase the appropriate Military Epic Pass (for U.S. Armed Forces and service members of Australia or Canada and their dependents).

     

    Are any other country’s military organizations eligible?

    Members of the U.S. Armed Forces, the Canadian Armed Forces, and the Australian Defence Force are currently eligible for the Military Epic Pass.

     

    2020/21 Military Season Pass Verification and Fulfillment Process

    Why do I have to go through a verification process?

    This offer is exclusively reserved for the men and women of the U.S. Armed Forces (for the Military Epic Pass and the Liberty Pass), as well as service members from Australia and Canada (for the Military Epic Pass), and their qualifying dependants. To ensure eligibility, we require a military status verification process.

     

    How will international verification work?

    For Canadian service member verification, the process will be initiated within the checkout flow of the military pass purchase. Depending on your status with the military, this may happen automatically or there may be some additional documentation needed in order to verify your eligibility. You will be required to verify prior to purchase for all military pass products. In certain circumstances, you may need to contact SheerID at customerservice@sheerid.com to finalize the verification process. 

     

    What kind of proof is required for verification?

    Below is a list of approved forms of military identification:

    Canadian Armed Forces:

    • Active/Retired/Reserves:
      • Active: valid NDI 20 (Canadian Forces ID Card) or valid NDI 10 (temporary card)
  • Veteran: A person who served in the active military/reserve forces and who was discharged or released under conditions other than dishonorable.
    • CDF: former members of the CAF who released with an honourable discharge and who successfully underwent basic training. Would have a NDI 75, or CAF 74 ID card, or a CFOne card with Veteran status (“V”)
  • Retired: proof of 10 years of service in the CAF, or have the NDI 75 Card that shows 10+ years served
  • Reserve Forces: proof of current service in Primary Reserve (serving on one of three classes of service – A, B and C)
  • Veteran:
    • NDI 75, or CAF 74 ID card, or a CFOne card with Veteran status (“V”)

 

What happens if I cannot prove my affiliation?

All military organizations give its members some kind of official document that we'll accept, but in the event you are unable to provide us with an acceptable proof of affiliation, we will not be able to verify you and cannot offer you access to the Military Epic Pass. Please contact your season pass expert at U.S. number 1-(970)754-0088.

 

I have verification questions not covered here. What do I do?

You may contact one of our season pass experts at U.S. number 1-(970)754-0088.

 

I purchased my Military Epic Pass online but have not yet received the actual pass. Can I access the eligible resorts?

Yes, bring your Military Epic Pass confirmation and photo ID (and applicable service documents for Canadian military members) to any Vail Resorts owned-and-operated Pass Office to redeem a day pass.  The release of liability must have been completed for your Season Pass to be active, as well as you must have successfully completed the military verification process.  If you have questions about your Military Epic Pass please call your season pass expert at U.S. number 1-(970)754-0088.  

 

What if I am Active duty (or in the Reserves/Guard) and get deployed and am unable to use my pass?

New for the 2020/21 season, Epic Coverage is included FREE for all pass holders, and provides refunds associated with certain personal events, including illness, job loss, injury, and deployment. If you are unable to use your pass during the Core Season because after you purchase your pass, you or your Domestic Partner are called to military service, your military leave is revoked, you are deployed or you are reassigned to a different duty station that is 100 or more miles further away from any resort covered by your pass than your current assigned duty station, you may be eligible for a refund. The amount of your refund will vary based on how many days you have used your pass and whether you have a General Season Pass or a Fixed Season Pass. Please refer to the Epic Coverage Terms and Conditions which are available for viewing or downloading here.

 

How does Epic Coverage work for the Military Pass offerings sold on EpicPass.com?

New for the 2020/21 season, Epic Coverage is included FREE for all pass holders, and provides refunds associated with certain personal events, including illness, job loss, and injury. It also expands coverage to protect you from certain resort closures, such as any due to COVID-19. Please refer to the Epic Coverage Terms and Conditions which are available for viewing or downloading here.

 

How do I sign up for Epic Coverage?

Epic Coverage is free for all pass holders and there is no sign up required.

Step 1:Purchase any season pass, day pass, resort pass or multi-pack season pass product on Epicpass.com or any of our resort sites. During check out, please ensure to confirm you have read the terms and conditions, which includes our Epic Coverage policy.

Step 2: To ensure your Epic Coverage is tailored to your skiing and riding, preferences, we will be asking you two questions about the resort(s) you would like to have covered and when you plan to ski or ride. These preferences do not change the access of your pass - they are strictly used to determine your refund if a qualifying event occurs. The two key preferences you will be asked to provide are:

  - All Resorts or a Primary Resort for coverage: You can choose a specific resort your pass has access to, or you can choose "All Resorts". Your choice will be used to determine which resorts  must be closed to trigger a qualifying coverage. Please refer to "How are Refunds Determined?" to decide on the best selection for you. 

  - Core Season or Specific Week for coverage: You can choose a specific week that you would most like to have covered, or you can choose "Core Season". The "Core Season" is from  November 26, 2020 to April 4, 2021. This choice will influence how your refund is determined, so please refer to the "How are Refunds Determined?" section to decide on the best selection for  you.

After purchasing your pass for the 2020/21 season, you will automatically be defaulted to "All Resorts" and "Core Season". Starting in late June until November 21, 2020, you can change your selection in the "My Account" section online at Epicpass.com. For guests purchasing their pass after November 21st, you have until the first day you ski or when passes go off sale to update your preferences, whichever comes first. Learn more in the "What is covered?" and the "How are Refunds Determined?" sections below.

 

Can I still purchase Pass Insurance?

No, Vail Resorts no longer offers Pass Insurance. Epic Coverage provides refunds for qualifying personal events as well as certain resort closures due to disease (e.g. COVID-19), war, terrorism, or specific natural disasters. And it's free for all pass holders.

 

What happens if I already purchased Pass Insurance for the 2020/21 season?

Refunds for pass insurance were issued on June 17, 2020. If you did not receive a refund, this could be due to an invalid credit card on file. Please contact our call center for support via chat or by phone at (970) 754-0005 for help.

 

What happens if I lose my pass?

If you lose your Military Epic Pass, please go to your local lift ticket window or contact a season pass expert at U.S. number 1-(970)754-0088.