PILOT MEMBERSHIP

Why are some My Epic Gear Member Service and Slopeside Pick-Up and Drop-Off locations no longer available for the 2023/24 season?

Our resort closing days are starting to approach for the 2023/24 winter season. Select My Epic Gear Member Service and Slopeside Pick-Up and Drop-Off locations may close before the 2023/24 winter season ends.

You can view the current status of each My Epic Gear in-resort location by visiting the locations page.

To view the resort closing day for Beaver Creek, Breckenridge, Keystone, or Vail please visit the resort website.

Who is eligible to participate in the My Epic Gear 2023/24 winter pilot?

Only you and the adult household members in your application who were selected are eligible to participate in the My Epic Gear 2023/24 winter pilot this season. 

BEFORE YOUR TRIP

I was selected for the 2023/24 winter pilot, what happens next? 

The credit card you used to apply will be charged a one-time $50 annual membership fee for the season for you and each additional household member selected for the pilot. Please allow up to 24 hours for the transaction to process. If there are any issues, our Member Services team will contact you at the phone number you provided in your application. Once your membership fee(s) have been processed, you will gain access to My Epic Gear within the My Epic app (the My Epic Gear tile will appear on the main My Epic home screen). The My Epic app is required to use your My Epic Gear membership – click here to download the My Epic app.

From there, you can login to your account in the My Epic app and will be able to create your My Epic Gear profile and start reserving your gear. 

If you do not already have an account, download the My Epic app through the link above and create an account using the same first and last name and date of birth that are attached to your 2023/24 Epic pass. Once you have created your account you will be able log into the My Epic app and make your reservations for the 2023/24 My Epic Gear pilot. 

What if there are issues processing my pilot membership fee?

Our Member Services team will attempt to call you on the phone number you provided in your application to resolve the issue. If we are unable to reach you, we will send instructions to complete your enrollment to the email address you used to submit your 2023/24 My Epic Gear winter pilot application. Your one-time $50 membership fee must be paid and processed to use your My Epic Gear pilot membership.   

What if I don’t see My Epic Gear pilot in the My Epic app?

It can take up to 24 hours to process your membership fee and grant you access to My Epic Gear within the My Epic app. Please ensure you have the latest version of the My Epic app downloaded and use the same account you used to apply to the My Epic Gear pilot to log in into the My Epic app. Support for the My Epic app can be found in the app under the Support button in the bottom navigation bar. 

How long will I have access to My Epic Gear pilot membership? 

As a pilot member, you will have access to My Epic Gear from December 2023 through the 2023/24 winter season closing dates of each participating pilot resort (Vail, Beaver Creek, Breckenridge, Keystone).

How do I use My Epic Gear within the My Epic app for the 2023/24 winter season pilot? 

To start, you will need to set up your My Epic Gear profile. Once you have set up your profile, you can then manage it, make and adjust gear reservations for the 2023/24 winter season, and choose to set up Favorite Gear within the app from the My Epic Gear home screen. 

You can also take these steps for any members of your household included in your application who were also selected for the 2023/24 winter pilot. 

How do I create my profile for the My Epic Gear pilot?

Log in to the My Epic app, and just below your pass, tap on the “Gear Up” button to navigate to the My Epic Gear home screen. Then, tap on “Member Profiles” and select yourself or any members of your household also selected to participate in the 2023/24 winter pilot to create your profile(s). 

Profiles must be set up to make gear reservations, so we can recommend gear compatible with your measurements and preferences.  

How do I make a gear reservation for the My Epic Gear pilot? 

You’ll make all gear reservations through the My Epic app. Once you’ve opened the app and logged in, tap on the My Epic Gear “Gear Up” button on the My Epic homepage. Then select “+ New Trip” to make a new reservation for yourself or on behalf of any other members of your household who were also selected to participate in the pilot. We cannot make a reservation on your behalf over the phone or online. Member profiles must be complete to make gear reservations. 

How much do gear reservations cost for the 2023/24 My Epic Gear pilot?  

The daily use fee for gear is $50, plus applicable taxes. You can opt out of including boots, if you prefer to use your own, and save $10 off your daily use fee, or add a helmet for an additional $10 per day.   

How do I pay for a reservation during the My Epic Gear pilot? 

Your gear reservation daily use fees will be charged to the credit card you provided in your application. You will be charged on the first day of your reservation for the duration of your trip. Additionally, Resort Charge will be automatically enabled for your My Epic account with the credit card you provided your application. Resort Charge links your credit card to your pass and any other household members also enrolled in the pilot, allowing you to charge purchases to certain Vail Resorts retail and food and beverage outlets to your physical pass or on the My Epic App.  

You, and any members of your household selected to participate in the pilot, may update the credit card you want to be charged for your gar reservations and any Resort Charge purchases in your Epic Account or by calling us at (970) 754-1000. 

How do I confirm my reservation during the My Epic Gear pilot? 

At the end of making a reservation, you will be notified that we have received your reservation in the My Epic app. Prior to your arrival, our Member Services team will call you at the phone number you provide in your reservation to confirm your reservation and make any adjustments you may need at that time. It is important that we can reach you via phone prior to your arrival in order to finalize your reservation details during the 2023/24 winter pilot. 

How do I pick the gear I want to reserve during the My Epic Gear pilot?  

There are two options to begin the gear reservation process. You can choose to have gear recommended to you based off your body measurements, skill level, and terrain you like to ski, or you can choose to browse the gear offered in My Epic Gear and choose the brand and model you would like to try. 

What is "Favorite Gear" in the My Epic Gear pilot? 

You will have the option to select a specific model of ski or snowboard at the beginning of the pilot season as your favorite, based upon your preferences and measurements. Your selected Favorite Gear will be available to you in any of the four participating resorts during the pilot season, as long as you reserve at least 7 days in advance of your trip. 

Setting Favorite Gar for the season is completely optional. You can also choose to sample from our gear room and try a different model of ski or snowboard any day during the pilot, subject to inventory availability. 

What happens if I choose to bring my own boots for a reservation during the My Epic Gear pilot?  

If you choose to bring your own boots, your boots must undergo a visual inspection (to assess wear and tear on the toe, heel, and sole, etc.) conducted by a My Epic Gear employee prior to fulfilling your reservation. This inspection is to ensure your boots are compatible with the gear you selected and is required at the beginning of each reservation you choose use your own boots and any time you choose to swap out your gear. We can complete the visual inspection during the delivery process or at a Member Services Location in the participating resort. Member Services will help to coordinate the visual inspection during the gear reservation confirmation call prior to your arrival. 

If you bring your own boots and pass the inspection, you will receive a $10 discount off your daily use fee. If your boots do not pass inspection, you will have to use our boots for your reservation.

How do I view, cancel, or change an existing reservation during the My Epic Gear pilot? 

You can view and manage your gear reservations through the My Epic app. To cancel, click on your gear reservation from the My Epic Gear home screen and select “cancel”. If you want to make changes to an existing reservation during the 2023/24 winter pilot, simply cancel your reservation and rebook in the My Epic app.

At this time, the My Epic Gear pilot experience in the My Epic app is in beta testing and does not yet allow for modifications other than cancellation to existing reservations. You will not be charged for canceling a reservation, provided you cancel at least two days prior to the start of your reservation.

If you have questions on how to cancel or change your reservation, please contact our Member Services team by dialing (970) 754-1000.

How far in advance do I need to reserve my gear to have it delivered to me during the My Epic Gear pilot? 

To have your gear delivered to you in-resort, you will need to reserve your gear at least two days in advance of the start of your reservation. You can still reserve gear within two days of the start of your reservation but will be directed to a Member Services Location in-resort to pick-up your gear. 

DURING YOUR TRIP

When I arrive at a participating resort, how do I get my gear reservation for the My Epic Gear pilot?  

You can either choose to have all of your gear or just your boots and helmet, if added, delivered to you. If you choose to just have your boots delivered to you, you can select to pick up the rest of your gear from a daily Slopeside Pick-up & Drop-off or Member Services Location that is convenient for you. 

Reminder: If you choose to bring your own boots, we will need to complete a visual inspection to ensure they are compatible with the gear you’ve selected prior to fulfilling each reservation. We can complete this inspection during delivery of your gear or at a Member Services Location.  

What are the differences between daily Slopeside Pick-up and Drop-off and Member Services Locations during the My Epic Gear pilot? 

Slopeside Pick-up and Drop-off locations are conveniently located on or near snow in close proximity to gondolas and chair lifts in most participating resort base areas, so you can gear up and go. You can choose to pick up and drop off your skis and poles or board daily at one of our designated slopeside My Epic Gear Locations when you reserve your gear. 

Member Services Locations are dedicated indoor spaces in-resort for My Epic Gear member support services.  These locations are identifiable by My Epic Gear signs and “Member Services” designations on doors and windows. You can swap out and return your skis, poles, and snowboards, as well as boots and helmets, at these locations. If you choose to bring your own boots, you can complete the required visual inspection at one of these locations. 

You can find directions to and information on Slopeside Pick-up and Drop-off and Member Services Locations through the Slopeside Locations tile on the My Epic Gear home screen or by clicking HERE. If you are having trouble finding a location, you can ask for help from a resort team member (look for team members in red jackets) or give us a call at (970) 754-1000. 

Where can I store my gear during my reservation for the My Epic Gear Pilot? 

For each night of your reservation, you can drop off your skis (including poles) or snowboard at the daily Slopeside Pick-up & Drop-off location you selected in your reservation for overnight storage and have it waiting for you there the next morning. Storage is not available for boots or helmets for the 2023/24 winter pilot. You can also bring your gear with you to your accommodation if you’d prefer to hold onto it overnight. 

Can I check on the status of my gear delivery for the My Epic Gear Pilot? 

If you would like an update on the status of your gear delivery, you can call us at (970) 754-1000.

What if I experience an issue with my gear during the My Epic Gear pilot? 

If you are experiencing any issues with your gear, please find a safe and warm place to call us at (970) 754-1000. Our Member Services team will assist you in getting the issue resolved as quickly as possible.

How do I swap my gear during a My Epic Gear pilot reservation? 

If you want to swap out your gear at any point during your reservation, simply call us at (970) 754-1000. Our Member Services team can share what gear is available and coordinate a convenient location for you to swap your gear. 

When and where do I need to return my gear during the My Epic Gear pilot? 

You must return your gear during operating hours on the last day of your reservation. Gear drop-off locations and operating hours can be found HERE. You can also arrange for us to pick up your gear at an in-resort location during your reservation confirmation call with our Member Services team prior to your arrival. 

You may be charged an additional daily use fee for any gear returned after Gear drop-off location operating hours on the last day of your reservation. 

Can others use my gear during my My Epic Gear pilot reservation? 

The benefits of My Epic Gear are solely for the use of the member that is enrolled in the 2023/24 My Epic Gear pilot and are not transferrable to any other person.

What happens if my gear gets damaged, lost, or stolen during the My Epic Gear pilot? 

Damage to Gear. You will be responsible for all costs associated with damage to any gear caused as a result of your use and/or if the Gear is deemed non-repairable.

Stolen or Lost Gear. The credit card that is stored on your epicpass.com account will be charged for any gear presumed to be lost or stolen at the cost of a comparable replacement.

Have additional questions or need help with anything related to the My Epic Gear Pilot? 

We’re here to support you. You can call us at (970) 754-1000 or email us at MyEpicGear@vailresorts.com. Our Member Services contact information is also available in the My Epic app by clicking on the “Need Support?” button.