frequently asked questions

Sun valley and snowbasin join the epic pass

 2019-2020 Season Pass

Frequently Asked Questions (FAQs)

 

SUN VALLEY, IDAHO AND SNOWBASIN, UTAH

 

 

Which 2019-2020 Epic Season Pass products provide access to skiing and riding at Sun Valley and Snowbasin?

The following season pass products that provide access to Sun Valley and Snowbasin, beginning with the 2019-20 winter season:

  • Epic Pass: Epic Pass holders will receive seven days of skiing or snowboarding with no blackout dates at both Sun Valley and Snowbasin and 50 percent off of one-day window lift ticket prices after their respective days have been redeemed. For full access details, please visit https://www.epicpass.com/passes/epic-pass.aspx.
  • Epic Local Pass: Epic Pass holders will receive two days of skiing or snowboarding with blackout restricted dates at both Sun Valley and Snowbasin and 50 percent off of one-day window lift ticket prices after their respective days have been redeemed. For full access details, please visit https://www.epicpass.com/passes/epic-local-pass.aspx.
  • Epic Day Pass: Epic 4-Day Pass, Epic 5-Day Pass, Epic 6-Day Pass and Epic 7-Day Pass holders will receive up to seven days total of skiing or snowboarding at Sun Valley or Snowbasin as part of their total days purchased. After the purchased days are used, regardless of the resort at which they were redeemed, pass holders can get 50 percent off additional lift tickets at Sun Valley or Snowbasin.For full access details, please visit https://www.epicpass.com/Passes/Epic-Day-Pass.

For Epic Day Pass products with holiday restrictions, blackout dates apply across all resorts. Epic 1-Day Pass, Epic 2-Day Pass and Epic 3-Day Pass holders will not receive access to Sun Valley or Snowbasin as part of their pass.

How do I get access to ski or snowboard at Sun Valley or Snowbasin in 2019-20 season once I have purchased my Epic Pass, Epic Local Pass, or Epic Day Pass?
If you are skiing or snowboarding at either Sun Valley or Snowbasin, you can go direct-to-lift with your Epic Pass starting in the 2019-20 ski season.

Are there any other Vail Resorts season pass products that offer access to Sun Valley and Snowbasin Resorts? 
Yes, the following products also offer the same Sun Valley and Snowbasin access as the Epic Pass: All Vail Resorts Club Passes, Lifetime Pass, Adaptive Full Pass, Employee Lifetime Pass and the Epic Merchant Pass. 

Does my Military Pass provide access to Sun Valley or Snowbasin?
No, Military Pass Products will not offer access to Sun Valley or Snowbasin, or any other partner resorts, for the 2019-20 season. 

Which 2019-20 Sun Valley or Snowbasin Season Pass products provide access to Vail Resorts owned and operated destinations?
Sun Valley Challenger season pass holders & Snowbasin Premier season pass holders will receive 50 percent off of one-day lift ticket prices at all Vail Resorts owned and operated mountain resorts. This discount is not valid at Telluride, Hakuba Valley or Rusutsu in Japan, Resorts of the Canadian Rockies, Les 3 Vallées in France; 4 Vallées in Switzerland; and Skirama Dolomiti in Italy or any other partner resort. 

Where can I purchase an Epic Pass, Epic Local Pass or Epic Day Pass?
Please visit 
www.epicpass.com to see the current season pass offerings and prices.

If I buy my season pass online, when can I expect to receive it?
For first-time Epic Season Pass holders, your pass will be mailed to you 7-10 business days from the time your photo upload is accepted. You may also have your photo taken and pass printed in person at a season pass office at any Vail Resorts owned and operated resort. The release of liability must be completed for your Season Pass to be active.

I have not received my Epic Pass, Epic Local Pass, or Epic Day Pass yet.  Can I get one printed at Sun Valley or Snowbasin?
No, passes can only be printed at a Vail Resorts owned and operated resort.

 

I purchased my Epic Pass or Epic Day Pass online but have not yet received the actual pass. Can I access the Sun Valley or Snowbasin?

Yes, bring your Epic Pass confirmation and photo ID to any Sun Valley or Snowbasin ticket office to redeem a day pass. The release of liability must have been completed for your Season Pass to be active. If you have questions about your Epic Pass please call Customer Service at +1-970-754-0005.

If I have a Sun Valley Challenger Season Pass, Young Adult Challenger or Snowbasin Premier Season Pass with full winter benefits, how do I receive my discounted lift tickets for Vail Resorts owned resorts? 
Sun Valley Challenger pass holders, Young Adult Challenger pass holders or Snowbasin Premier pass holders with full winter benefits visiting a Vail Resorts owned and operate resort must bring their respective pass and a photo ID to a Vail Resorts Pass Office to purchase a discounted lift ticket.

Do Epic Pass holder discounts (e.g., discounts on food, etc.) apply at Sun Valley or Snowbasin Ski Resorts? 

No, the Epic Pass discounts are only valid at Vail Resorts owned and operated resorts. 

Do the discounts (e.g., discounts on food, etc.) for Sun Valley Challenger season pass, Young Adult Challenger season pass or Snowbasin Resort Premier season pass holders apply at Vail Resorts owned and operated resorts?
No, the discounts for Sun Valley Challenger season passes, Young Adult Challenger season passes or Snowbasin Premier season passes are only valid at those respective resorts.

Do Epic Pass holders get summer lift access at Sun Valley or Snowbasin? 
No, Epic Pass holder summer benefits are only valid at Vail Resorts owned and operated resorts. 

Do Sun Valley Challenger season pass holders, Young Adult season pass holders or Snowbasin Premier season pass holders get summer lift access at Vail Resorts owned and operated resorts?

No, summer benefits for Sun Valley or Snowbasin season passes with summer benefits are only valid at those respective resorts. 

 

What is the refund policy for Epic Pass and other season pass products?
All Vail Resorts season passes are non-transferrable and non-refundable.

How does the season pass insurance work for the Epic Pass and other products sold on EpicPass.com?
All season passes are non-transferrable and non-refundable. Season pass refunds are available only when a guest purchased season pass insurance and has a valid claim under the insurance policy. Any refund is based on the cost of the season pass minus a daily rate for every day used up to the face value of the season pass. For more information please visit snow.com/pass insurance.

How does the Auto Renew program work?
Auto Renew is the most convenient way to automatically renew your season pass every year, while guaranteeing next season’s lowest price and the best benefits. When you sign-up for Auto Renew you will be charged $49 up front in mid-March and the balance in mid-September. If you sign up for the auto-renew program this season, your pass will automatically renew next March for the 2020-2021 season unless you withdraw from the program before the initial charge. For more information on how the process works and which passes qualify, visit the benefits section of epicpass.com.

I am an Epic Pass, Epic Local Pass, or Epic Day Pass holder.  Can I use resort charge at Sun Valley or Snowbasin Ski Resorts?
No, Epic Pass, Epic Local Pass, and Epic Day Pass resort charge is only available at Vail Resorts owned and operated resorts.  

Are  Buddy Tickets valid at Sun Valley or Snowbasin Ski Resorts?
No.  Buddy Tickets will not be valid for use at Sun Valley or Snowbasin Ski Resorts. Buddy Tickets are only valid at Vail Resorts owned and operated resorts.

Are my Ski With A Friend tickets on my Epic Pass valid at Sun Valley or Snowbasin Ski Resorts?
No, Ski With A Friend tickets will not be valid for use at Sun Valley or Snowbasin Ski Resorts. Epic Pass Ski With A Friend tickets are only valid at all Vail Resorts owned and operated resorts.

 

Are Sun Valley and Snowbasin a part of the Mountain Collective™ Pass?
No, beginning with the 2019-2020 ski season, both Sun Valley and Snowbasin will no longer be a part of the Mountain Collective™ Pass. Epic Pass, Epic Local Pass, and Epic Day Pass give you limited days in the 2019-2020 at both Sun Valley and Snowbasin. Access varies by  pass.


Will EpicMix be available at either Sun Valley or Snowbasin?

No. EpicMix is only available at resorts owned and operated by Vail Resorts. For a full list of resorts with EpicMix, please visit www.epicmix.com.

 

I have a Military season pass product. Do I have access to Sun Valley or Snowbasin?

No.  Military pass products do not have access at partner resorts.

 

CHANGING OR UPGRADING PRODUCTS

 
If I purchased an Epic Season Pass product and would like to upgrade my season pass, will I be allowed to change products?

Yes, if you decide to upgrade your Epic Season Pass product, while passes are still on sale, you can. You will pay the current Epic Pass price at the time of upgrade. To upgrade, please call Customer Service at +1-970-754-0005

 

FOR MORE INFORMATION

Visit 
www.epicpass.com for additional pass and lift ticket details or contact a Vail Resorts Season Pass expert at (970) 754-0008.