FREQUENTLY ASKED QUESTIONS

Peak resorts is now EPIC

Peak Resorts Acquisition

What are the details of the acquisition of Peak Resorts?

Vail Resorts, Inc. (NYSE: MTN) today announced that the Company has closed on its acquisition of Peak Resorts, Inc. (NASDAQ: SKIS). With this acquisition, Vail Resorts has added 17 U.S. ski areas to its network of world-class resorts, bringing its total number of owned and operated resorts to 37 worldwide.

 

What Resorts are included in the transaction with Peak Resorts? 

Through the acquisition of Peak Resorts, Vail Resorts added 17 U.S. ski areas to its network of world-class resorts. Located near major metropolitan areas, including New York, Boston, Washington, D.C., Baltimore, Philadelphia, Cleveland, Columbus, St. Louis, Kansas City and Louisville, the resorts include:

·        Mount Snow in Vermont

·        Hunter Mountain in New York

·        Attitash Mountain ResortWildcat Mountain and Crotched Mountain in New Hampshire

·        Liberty Mountain ResortRoundtop Mountain ResortWhitetail ResortJack Frost and Big Boulder in Pennsylvania

·        Alpine ValleyBoston MillsBrandywine and Mad River Mountain in Ohio

·        Hidden Valley and Snow Creek in Missouri

·        Paoli Peaks in Indiana

 

Changing or Upgrading Products:

If I bought a Peak or Midwest Pass Product, am I entitled to a refund?

Vail Resorts will be allowing pass holders who purchased a Peak or Midwest pass product to exchange their pass for an Epic Season Pass product, should they want to.  

Please note, exchanges for products purchased prior to the 7/22/2019 acquisition announcement will be eligible to receive pricing and benefits on their new pass in line with those available on the acquisition announcement date, until season passes for the 2019-20 season are no longer being sold. For those who purchased a Peak or Midwest pass product after 7/22/2019, guests will be eligible to upgrade or exchange to an Epic Season Pass product at the current price and benefit offering available for that product.

 

If I purchased a Peak or Midwest Pass Product, can I upgrade or exchange for an Epic Season Pass?

Yes, you will be able to exchange/refund your Peak or Midwest Pass for an Epic Pass, Epic Local Pass, Military Epic Pass, Epic 4-Day Pass, Epic 5-Day Pass, Epic 6-Day Pass and Epic 7-Day Pass (Note: Epic 1-Day Pass, Epic 2-Day Pass and Epic 3-Day Pass will not be eligible for upgrades/exchanges). Details on the refund exchange process noted below.

Refund Exchange Process: 

  1. Due to the announcement of the acquisition close, we are anticipating higher than normal call volume to our Call Center.  If you purchased your Peak or Midwest Pass prior to the 7/22/19 acquisition announcement, we would encourage you to contact Vail Resorts after October 13 to upgrade or exchange to an Epic Season Pass Product (we will honor Epic Pass pricing and benefits on your new pass in line with those available before the acquisition announcement date), until season passes for the 2019-20 season are no longer being sold. You can contact Vail Resorts pass sales customer service at 1-970-754-0058 with any questions and to upgrade or exchange your Peak or Midwest pass product to an Epic Season Pass product. 

     

  2. If you purchased your Peak or Midwest Pass after the 7/22/19 acquisition announcement, please contact Vail Resorts to upgrade or exchange to an Epic Season Pass product at the current price and benefit offering available for that product. 

     

  3. Vail Resorts will process your upgrade and process the refund of your Peak or Midwest pass product within seven business days.

If I purchased a Peak or Midwest Pass prior to the 7/22/19 acquisition announcement, what is the Epic Season Pass pricing I am eligible for?

  • Epic Pass: $939 adult, $489 child
  • Epic Local Pass: $699 adult, $569 teen, $369 child
  • Military Epic Pass: $129 adult
  • Epic 7-Day Pass: $731 adult, $621 adult restricted
  • Epic 6-Day Pass: $645 adult, $548 adult restricted
  • Epic 5-Day Pass: $553 adult, $470 adult restricted
  • Epic 4-Day Pass:  $456 adult, $388 adult restricted

If I exchange my Peak or Midwest pass for an Epic Pass, can I keep my benefits?

Any Peak or Midwest pass holder that upgrades/exchanges to an Epic Pass product will get Epic Pass Club benefits at Vail, Beaver Creek, Breckenridge, Keystone, Crested Butte, Park City, Whistler Blackcomb, Stevens Pass, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, Wilmot, Afton Alps, and Mt. Brighton

Vail Resorts will be integrating lift ticket and season pass systems for the newly acquired Peak Resorts after the 2019-20 winter ski season and therefore Epic and Epic Day Pass benefits will not be eligible at the 17 Peak Resorts during this season.

 

Can I keep my Peak or Midwest Pass product? 
Yes, you can keep your Peak and/or Midwest pass products with the associated benefits for the 2019-20 season only. Please note, Peak and Midwest passes will also receive a 50% discount off the window rate at Vail, Beaver Creek, Breckenridge, Keystone, Crested Butte, Park City, Whistler Blackcomb, Stevens Pass, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, Wilmot, Afton Alps, and Mt. Brighton.

 

Access on Vail Resorts’ Season Passes:

Which passes will provide skiing and riding at Peak Resorts ski areas?
There are five Epic Products that will provide skiing and riding access to the 17 Peak Resorts ski areas:

  • Epic Pass™: The Epic Pass offers the following access and benefits:

o   Unlimited, unrestricted access to: Whistler Blackcomb, Vail, Beaver Creek, Breckenridge, Keystone, Crested Butte, Park City, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, Stevens Pass, Afton Alps, Mt. Brighton, Wilmot, Mount Snow, Attitash, Wildcat, Crotched, Hunter Mountain, Liberty, Roundtop, Whitetail, Jack Frost, Big Boulder, Alpine Valley, Boston Mills, Brandywine, Mad River, Hidden Valley, Snow Creek, and Paoli Peaks in North America. The Epic Pass also includes access to Perisher, Falls Creek, and Hotham in Australia.

o   Limited access to partner resorts, including: seven days at each of Telluride, Sun Valley, Snowbasin, and the Resorts of the Canadian Rockies; five consecutive days at Hakuba Valley, Japan’s ten ski resorts; five consecutive days at Japan’s Rusutsu Resort. The Epic Pass also grants limited access to Les 3 Vallées in France; 4 Vallées in Switzerland; and Skirama Dolomiti in Italy.

  • Unlimited, unrestricted access to: Breckenridge, Keystone, Crested Butte, Okemo, Mount Sunapee, Stevens Pass, Afton Alps, Mt. Brighton, Wilmot, Mount Snow, Attitash, Wildcat, Crotched, Hunter Mountain, Liberty, Roundtop, Whitetail, Jack Frost, Big Boulder, Alpine Valley, Boston Mills, Brandywine, Mad River, Hidden Valley, Snow Creek, and Paoli Peaks.
  • Unlimited access with holiday restrictions to: Park City, Heavenly, Northstar, Kirkwood, and Stowe.
  • 10 total days combined (with holiday restrictions) at: Vail, Beaver Creek, and Whistler Blackcomb
  • Limited access to partner resorts, including: two days (with limited holiday restrictions) at Sun Valley; two days (with limited holiday restrictions) at Snowbasin; and five total consecutive days with no blackout dates at Hakuba Valley’s ten ski resorts in Japan; and five total consecutive days with no blackout dates at Rusutsu Resort.
    • Unlimited, unrestricted access to: Whistler Blackcomb, Vail, Beaver Creek, Breckenridge, Keystone, Crested Butte, Park City, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, Stevens Pass, Afton Alps, Mt. Brighton, Wilmot, Mount Snow, Attitash, Wildcat, Crotched, Hunter Mountain, Liberty, Roundtop, Whitetail, Jack Frost, Big Boulder, Alpine Valley, Boston Mills, Brandywine, Mad River, Hidden Valley, Snow Creek, and Paoli Peaks. in North America. The Military Epic Pass also includes access to Perisher, Falls Creek, and Hotham in Australia.
    • For full details on eligibility and verification of the Military Epic Pass, please refer to the Military Epic Pass FAQs at https://www.epicpass.com/info/military-faqs-19-20.aspx
  • Epic Day PassAnnounced earlier this year, the Epic Day Pass provides unprecedented flexibility and season pass discounts to guests skiing as little as one day. With the customizable pass, guests can unlock discounts of up to 50 percent off lift ticket window prices by selecting the number of days they plan to ski or ride – from one day to seven days – and whether or not to add holiday access. The Epic Day Pass provides the following access and benefits:
    • Specified number of days to: Whistler Blackcomb, Vail, Beaver Creek, Breckenridge, Keystone, Crested Butte, Park City, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, Stevens Pass, Mount Snow, Attitash, Wildcat, Crotched, Hunter Mountain, Liberty, Roundtop, Whitetail, Jack Frost, Big Boulder, Alpine Valley, Boston Mills, Brandywine, Mad River, Hidden Valley, Snow Creek, and Paoli Peaks.
    • Partner access: For guests purchasing four or more days of access, they may also use days purchased to access Telluride, Sun Valley, Snowbasin and Resorts of the Canadian Rockies.  
    • Bonus Days: the Epic Day Pass includes free bonus days to match total days purchased that can be used at Wilmot, Mt. Brighton or Afton Alps.
  • Epic Australia Pass:  Existing2019 Epic Australia pass holders will receive the following access for the 2019/20 season:
  • Unlimited, unrestricted access to: Perisher, Hotham, and Falls Creek during the 2019 season and access to Breckenridge, Keystone, Crested Butte, Okemo, Mount Sunapee, Stevens Pass, Afton Alps, Mt. Brighton, Wilmot, Mount Snow, Attitash, Wildcat, Crotched, Hunter Mountain, Liberty, Roundtop, Whitetail, Jack Frost, Big Boulder, Alpine Valley, Boston Mills, Brandywine, Mad River, Hidden Valley, Snow Creek, and Paoli Peaks for the 2019/20 season.
  • Unlimited access with restrictions to: Park City, Stowe, Heavenly, Northstar and Kirkwood
  • 10 total days combined (with holiday restrictions) at: Vail, Beaver Creek, and Whistler Blackcomb
  • Limited access to partner resorts, including: Five total consecutive days with no blackout dates at Hakuba Valley Japan’s ten ski resorts; and five total consecutive days with no blackout dates at Rusutsu Resort.

Additionally, the Whistler Blackcomb 5 and 10 Day Edge Cards will continue to offer limited access to any of Vail Resorts’ owned iconic ski resorts, including the 17 Peak Resorts ski areas.

  • Whistler Blackcomb 5 & 10 Day Edge Cards:  Available to residents of Canada and Washington state, the 5 and 10 Day Whistler Blackcomb EDGE Cards include the option to use up to two of the 5 days included on the 5 Day Edge Card and up to three of the 10 Days included on the 10 Day Edge Card at any of Vail Resorts’ other owned iconic ski resorts. 

 

2019/20 Epic Pass and other Vail Resorts Season Pass Details:

Which Vail Resorts season passes will give me access to Peak Resorts ski areas for the 2019/20 season?

The Epic Pass, Epic Local Pass, Military Epic Pass, Epic Day Pass, and Epic Australia Pass will provide access to all Peak Resorts ski areas.

I have an Epic Day Pass for the upcoming 2019/20 season, am I eligible for the advanced lift ticket rate at the 17 Peak Resorts once I have used all of my days?

Vail Resorts will be integrating lift ticket and season pass systems for the newly acquired Peak Resorts after the 2019-20 winter ski season and therefore Epic and Epic Day Pass benefits will not be eligible at the 17 Peak Resorts during this season. All Epic and Epic Day Pass benefits are valid at Vail, Beaver Creek, Breckenridge, Keystone, Crested Butte, Park City, Whistler Blackcomb, Stevens Pass, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, Wilmot, Afton Alps, and Mt. Brighton.

I have an Epic Day pass for the upcoming 2019/20 season, do Peak Resorts qualify as bonus days?

No, the 17 Peak Resorts will not qualify for bonus days on the Epic Day Pass for winter 2019/20.

Where can I purchase an Epic Pass, Epic Local Pass, Military Epic Pass or Epic Day Pass for the 2019-20 winter season?

Please visit epicpass.com to see the current Season Pass offerings and prices.

What dates do “holiday restrictions” include?

  • Epic Local Pass and Epic Day Pass holiday restricted dates are: 11/29/19-11/30/19, 12/26/19-12/31/19, 01/18/20, 02/15/20-02/16/20.
  • Epic Australia Pass holiday restricted dates are: 11/29/19-11/30/19, 12/19/19-12/31/19, 1/18/20, 2/15/20-2/16/20, 3/7/20, 3/14/20, 3/21/20 

If I already purchased my Epic Pass, Epic Local Pass, Military Epic Pass, Epic Day Pass, or Epic Australia Pass do I need to do anything to add Peak Resorts ski area access?
No, if you have already purchased an Epic Pass, Epic Local Pass, Military Epic Pass, Epic Day Pass, or Epic Australia Pass you will receive access to all Peak Resorts ski areas for the 2019/20 season.  There is no additional cost and the pass will automatically be valid at these 17 resorts.

Will night skiing and riding at Peak Resorts ski areas cost extra?

No, night skiing will be included at all eligible resorts for free on the Epic Pass, Epic Local Pass, Military Epic Pass, Epic Day Pass and Epic Australia Pass.

If I already purchased a Vail Resorts season pass which does not include Peak Resorts access, can I upgrade in order to receive it?
Yes, you can upgrade your pass at the current advertised price by calling
1-970-754-0058. Your pass benefits will remain the same.  Please note that the season pass offices at Peak Resorts cannot currently sell Epic products.

I have purchased both a Peak or Midwest Pass Product AND an Epic Season Pass product.  Can I get a refund?

Yes.  Please contact Vail Resorts pass sales customer service at 1-970-754-0058 to verify your Epic Pass purchase and initiate your refund process. A refund will be issued within seven days from the home mountain of your Peak or Midwest pass.

I own an Epic Pass.  Can I return it in order to purchase a single Peak Resorts season pass product?

Epic Passes are non-transferrable and non-refundable.  Pass refunds are available only when a guest purchased Pass insurance and has a valid claim under the insurance policy.

I own an Epic Pass.  Can I use my benefit tickets (Buddy and/or Ski With A Friend) at Peak Resorts ski areas?

Vail Resorts will be integrating lift ticket and season pass systems for the newly acquired Peak Resorts after the 2019-20 winter ski season and therefore Epic and Epic Day Pass benefits will not be eligible at the 17 Peak Resorts during this season. All Epic and Epic Day Pass benefits are valid at Vail, Beaver Creek, Breckenridge, Keystone, Crested Butte, Park City, Whistler Blackcomb, Stevens Pass, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, Wilmot, Afton Alps, and Mt. Brighton.

If I plan to ski at Peak Resorts on an Epic season pass can I go straight to the lift?

Exact details on requirements and process will be released prior to season opening.

Can I purchase tickets for “holiday restriction” days at a discount at the 17 Peak Resorts as an Epic Local Pass, Epic Day Pass, or Epic Australia Pass holder?

Vail Resorts will be integrating lift ticket and season pass systems for the newly acquired Peak Resorts after the 2019-20 winter ski season and therefore Epic and Epic Day Pass benefits will not be eligible at the 17 Peak Resorts during this season. All Epic and Epic Day Pass benefits are valid at Vail, Beaver Creek, Breckenridge, Keystone, Crested Butte, Park City, Whistler Blackcomb, Stevens Pass, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, Wilmot, Afton Alps, and Mt. Brighton.

Will the Epic Pass have benefits at the 17 Peak Resorts ski areas?

Vail Resorts will be integrating lift ticket and season pass systems for the newly acquired Peak Resorts after the 2019-20 winter ski season and therefore Epic and Epic Day Pass benefits will not be eligible at the 17 Peak Resorts during this season. All Epic and Epic Day Pass benefits are valid at Vail, Beaver Creek, Breckenridge, Keystone, Crested Butte, Park City, Whistler Blackcomb, Stevens Pass, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, Wilmot, Afton Alps, and Mt. Brighton.

What access is included on the Epic Australia Pass for the Northern Hemisphere resorts?

The 2019 Epic Australia Pass (no longer available for sale) includes access to Northern Hemisphere resorts for the 2019/20 Season.  The 2020 Epic Australia Pass will include access to Northern Hemisphere resorts for the 2020/21.

What access is included on the Epic Pass for Australian resorts?

The 2018/19 Epic Pass (no longer available for sale) includes access to Perisher, Falls Creek, and Hotham for the 2019 Season. The 2019/20 Epic Pass includes access to Perisher, Falls Creek, and Hotham for the 2020 Season.

How does summer access work on the Epic Pass?

Spring pass purchasers receive summer sightseeing lift access. If the pass is purchased after the lifts close for the summer, the benefit is no longer available.  Additional details on summer access to the 17 Peak Resorts will be released at a later date.

Will EpicMix be available at Peak Resorts ski areas in the 2019-2020 season?

No. EpicMix is only available at these resorts: Stowe in Vermont; Vail, Beaver Creek, Breckenridge and Keystone in Colorado; Whistler Blackcomb in British Columbia, Canada; Park City in Utah; Heavenly, Northstar and Kirkwood in Tahoe; Afton Alps in Minnesota and Mt. Brighton in Michigan; Visit www.epicmix.com for more details.

How does Pass insurance work?
All season passes are non-transferrable and non-refundable. Season pass refunds are available only when a guest purchased season pass insurance and has a valid claim under the insurance policy. Any refund is based on the cost of the season pass minus a daily rate for every day used up to the face value of the season pass. As part of the exchange/refund process, your pass protection from the Peak or Midwest pass
product will be refunded and should you choose to purchase insurance on your new Epic Pass product, you will purchase Epic Pass insurance

For more information please visit https://www.epicpass.com/info/pass-insurance

How does the Auto Renew program work?

Auto Renew is the most convenient way to automatically renew your Season Pass every year, while guaranteeing next season’s lowest price and the best benefits. When you sign-up for Auto Renew you will be charged $49 up front in mid-March and the balance in mid-September. If you sign up for the auto-renew program this season, your Pass will automatically renew next March for the 2019-2020 season unless you withdraw from the program before the initial charge. For more information on how the process works and which Passes qualify, visit the benefits section of epicpass.com.


2019/20 Peak & Midwest Pass Details:

If I already purchased a Peak or Midwest pass product, will I still be eligible for skiing and riding in the 2019-20 season?

Yes.For the 2019-20 season, Vail Resorts will honor all Peak and Midwest pass products.  Peak and Midwest pass holders will have the option to upgrade to an Epic Pass, Epic Local Pass, Military Epic Pass, Epic 4-Day Pass, Epic 5-Day Pass, Epic 6-Day Pass and Epic 7-Day Pass (Note: Epic 1-Day Pass, Epic 2-Day Pass and Epic 3-Day Pass will not be eligible for upgrades/exchanges).

Is the 2019-20 Peak and Midwest pass product offering going to remain available for purchase?

Peak and Midwest passes will still be for sale for the 19/20 season, however those passes will go off sale early in the season (exact date to be announced), similar to all Vail Resorts’ pass products.

If I keep my Peak or Midwest pass, do I need a new pass card?

No, with your current Peak or Midwest pass card you will be for eligible skiing and riding at the applicable resorts for the 2019/20 season. However, if you upgrade or exchange to an Epic Season Pass product, you will need a new pass card for Epic products.

I already purchased a Peak or Midwest pass product. Am I eligible for 50 percent off lift tickets at all Vail Resorts owned mountain resorts?

Yes, with your current Peak or Midwest pass card you will be eligible for a 50% discount off the window rate at the pre-close Vail Resorts owned and operated resorts.

Epic Passes require the purchase of Pass Insurance for any type of pass refund. Is this now the case for Peak Resorts season pass products?

Epic Passes are non-transferable and non-refundable. Pass refunds are available only where a guest purchased Pass Insurance and has a valid claim under the insurance policy. Refunds for Peak or Midwest pass products will be accepted for guests who purchased pass insurance and for guests interested in upgrading to an Epic Pass product.  Details on the refund and exchange process are noted below.

I was a Peak or Midwest pass holder and had Peak or Midwest Pass Protection and am upgrading to an Epic Pass, does my insurance carry-over?

No. As part of the exchange/refund process, your pass protection from the Peak or Midwest pass product will be refunded and should you choose to purchase insurance on your new Epic Pass product, you will purchase Epic Pass insurance.

Will the age categories for the Peak or Midwest and Epic Pass products remain the same?

Yes, skier age categories for Peak or Midwest pass products will remain the same for the 2019-20 season.  All existing Epic season pass products will retain the same age breakouts as currently posted on epicpass.com.

Are Peak and Midwest passes eligible for Auto Renew?

No. Peak or Midwest passes are not eligible for Auto Renew. If you upgrade or exchange for an Epic Season Pass we encourage enrolling in Auto Renew, which is the most convenient way to automatically renew your season pass every year, while guaranteeing next season’s lowest price. When you sign-up for Auto Renew you will be charged $49 down in mid-April and the balance in mid-September.  For more information on how the process works and which passes qualify, visit the benefits section of epicpass.com.