Frequently Asked Questions

Falls Creek and Hotham* Australia are now Epic

*Hotham access subject to certain approvals

Frequently Asked Questions

Falls Creek and Hotham Australia Aquisition

  

What are the details of this acquisition?

Vail Resorts, Inc. (NYSE: MTN) closed on its acquisition of the ski field leases and related infrastructure at Falls Creek Alpine Resort (“Falls Creek”) and Hotham Alpine Resort (“Hotham”) in Victoria, Australia. The Company purchased Australian Alpine Enterprises Holdings Pty. Ltd and all related corporate entities that operate Falls Creek and Hotham ski fields from Living and Leisure Australia Group (LLA), a subsidiary of Merlin Entertainments for a final purchase price of approximately AU$179 million, after adjustments for certain agreed-upon terms.

Where is Falls Creek?

Victoria’s largest alpine resort, Falls Creek, features 450 hectares of terrain and is only 4 hours from Melbourne. With more than 90 runs accessed by 14 lifts, there is a huge variety of terrain including fantastic beginner and intermediate trails that are well suited to families and first-timers. For advanced skiers and riders, the Summit is packed with steep black runs and is the launching pad for the deep powder stashes and tree runs of the Maze.  The resort provides a variety of different lodging properties alongside great restaurants, bars, and nightlife.

Where is Hotham?

Hotham is nestled amongst the Victorian Alps of the Great Dividing Range, only 4.5 hours from Melbourne. Famous for its off-piste skiing and riding, Hotham is one of the few resorts in Australia that has access to true side-country terrain, some of which is above tree line. The resort boasts spectacular views, its own airport and 320 hectares of ski terrain. Considered the 'Powder Capital' of Australia, Hotham is the only resort in the Southern Hemisphere where the village is located on top of the mountain, ensuring endless awe-inspiring views and ski-in, ski-out opportunities from anywhere in the village. With 13 chairlifts, 3 terrain parks and 35km of cross country skiing, Hotham has something for everyone, including off-mountain activities like tobogganing, snowmobile rides, luxurious day spas and 18 restaurants to choose from.

Why has Falls Creek been announced as unlimited and unrestricted access on the 2019 Epic Australia Pass™, 2018-19 Epic Pass™ and 2018-19 Military Epic Pass™ but Hotham is still pending certain approvals?

Unlimited and unrestricted access to Hotham is dependent on an amendment to the lease which requires additional governmental approval.

Which passes will provide access to skiing and riding at Falls Creek, Hotham and Perisher in 2019?

The 2019 Epic Australia Pass™, the 2019 Epic Australia Plus Pass, the 2018-19 Epic Pass™ and the 2018-19 Military Epic Pass™ include unlimited, unrestricted access to both Perisher and Falls Creek and is also expected to include unlimited, unrestricted access to Hotham, subject to certain approvals.     

  • 2019 Epic Australia Pass™: The Epic Australia Pass is the most flexible season pass for Australians and connects Perisher, Falls Creek and Hotham (subject to certain approvals) with Whistler Blackcomb, Vail, Park City, Breckenridge and more in North America, as well as Hakuba Valley and Rusutsu in Japan. For AU$859, get unlimited, unrestricted access to Perisher and Falls Creek during the 2019 season and unlimited, unrestricted access Hotham expected pending certain approvals; five consecutive days with no blackout dates at Rusutsu, Japan for the 2019–20 snow season; five consecutive days with no blackout dates at Hakuba Valley, Japan for the 2019-20 snow season; 10 days combined at Whistler Blackcomb, Vail and Beaver Creek in the 2019-2020 snow season (days do not have to be consecutive). The Epic Australia pass also provides unlimited access to Breckenridge, Crested Butte and Keystone in Colorado; Park City in Utah; Heavenly, Northstar and Kirkwood in Lake Tahoe, California; Stowe and Okemo in Vermont; Mount Sunapee in New Hampshire; and Stevens Pass in Washington State in the 2019-20 snow season. North American resort access (with the exception of Crested Butte, Okemo, Sunapee and Stevens Pass) is subject to certain holiday restrictions (29 Nov, 2019 – 30 Nov, 2019; 19 Dec, 2019 – 31 Dec 2019; 18 Jan 2020; 15 Feb 2020 – 16 Feb 2020; 7 Mar 2020; 14 Mar 2020; 21 Mar 2020). On sale now.To buy your pass, click here http://epicaustraliapass.com.au.
  • 2019 Epic Australia Plus Pass: Pass holders can elevate their skiing and snowboarding experience by upgrading the Epic Australia Pass™ to avoid holiday restrictions in the best resorts in the U.S. & Canada for unlimited, unrestricted North American access to Whistler Blackcomb, Vail, Beaver Creek, Breckenridge, Park City, and more for the 2019-20 snow season. On sale now. To buy your pass, click here http://epicaustraliapass.com.au.
  • 2018-19 Epic Pass™: Epic Pass holders will receive unlimited, unrestricted access to Perisher and Falls Creek during the 2019 snow season and unlimited, unrestricted access Hotham expected pending certain approvals. In addition, The Epic Pass offers world-class access including unlimited, unrestricted skiing and riding at Vail, Beaver Creek, Whistler Blackcomb, Breckenridge, Park City, Keystone, Crested Butte, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, Stevens Pass, Wilmot, Afton Alps, Mt. Brighton, and limited day access to several resort partners, including Telluride, Sun Valley, Snowbasin, Resorts of the Canadian Rockies: Fernie Alpine Resort, Kicking Horse Mountain Resort, Kimberley Alpine Resort, Nakiska, Mont Sainte Anne, Stoneham, Hakuba Valley in Japan, and several European partners. For full partner access on the pass, please visit www.epicpass.com.The 2019-20 Epic Pass™ is on sale now.To buy your pass click here https://www.epicpass.com/passes/epic-pass.aspx.The pass is sold in US dollars and will be valid in the U.S., Whistler Blackcomb, and Japan for the 2019/20 snow season and give guests unlimited, unrestricted access to Perisher and Falls Creek during the 2020 Australian snow season as well as unlimited, unrestricted access to Hotham pending certain approvals.

     

  • 2018-19 Military Epic Pass™: Epic Pass holders will receive unlimited, unrestricted access to Perisher and Falls Creek during the 2019 snow season and unlimited, unrestricted access Hotham expected pending certain approvals. In addition, The Epic Pass offers world-class access including unlimited, unrestricted skiing and riding at Vail, Beaver Creek, Whistler Blackcomb, Breckenridge, Park City, Keystone, Crested Butte, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, Stevens Pass, Wilmot, Afton Alps, Mt. Brighton, and limited day access to several resort partners, including Telluride, Sun Valley, Snowbasin, Resorts of the Canadian Rockies: Fernie Alpine Resort, Kicking Horse Mountain Resort, Kimberley Alpine Resort, Nakiska, Mont Sainte Anne, Stoneham, Hakuba Valley in Japan, and several European partners. For full partner access on the pass, please visit www.epicpass.comThe 2019-20 Epic Pass™ is on sale now.  To buy your pass click here https://www.epicpass.com/passes/epic-pass.aspxThe pass is sold in US dollars and will be valid in the U.S., Whistler Blackcomb, and Japan for the 2019/20 snow season and give guests unlimited, unrestricted access to Perisher and Falls Creek during the 2020 Australian snow season as well as unlimited, unrestricted access to Hotham pending certain approvals.   
  • 2019 Hero Pass: The 2019 Hero pass is no longer on sale.Guests who have purchased and paid in full for the 2019 Hero Pass will receive unlimited access to both Falls Creek and Hotham resorts for the 2019 snow season.

 

Hero Pass Details

Will my 2019 Hero Pass still be valid for this season?

Yes, Vail Resorts will continue to honour 2019 Hero pass products for both Falls Creek and Hotham with existing Hero Pass access.

 

Will my 2019 Hero Pass also have access to Perisher?

No, the 2019 Hero Pass offers unlimited access to both Falls Creek and Hotham resorts but will not include access to ski or ride at Perisher. 

 

Am I able to cancel my 2019 Hero Pass?

No, your 2019 Hero Pass deposit or purchase may not be cancelled. The Hero Pass is non-refundable and non-transferable.  

I already purchased a 2019 Hero Pass can I convert it to a 2019 Epic Australia Pass™?

Yes, in early May following full payment of your Hero Pass we will contact you to outline the specific instructions for converting your Hero Pass into an Epic Australia Pass™.  Please note that access at Hotham on the Epic Australia Pass™ is pending certain approvals. 

 

I paid the $99 deposit for the 2019 Hero Pass but now I want to convert to an Epic Australia Pass™, who do I pay the balance to?  Do I complete the purchase with Vail Resorts, Perisher, Falls Creek or Hotham?

If you have paid a deposit on the Hero Pass, the balance payment for your 2019 Hero Pass is scheduled to be automatically charged to your nominated credit card through the existing Hero Pass system from Monday, 30 April 2019.  If you’ve changed banks, have a different credit card number or for any other reason need to change your credit card details, please update this information as soon as possible, by contacting our sales team at:

Falls Creek:  tickets@fallscreek.net

Hotham tickets@hotham.com.au

Please note Hotham access on the Epic Australia PassTM is pending certain approvals

I paid the $99 deposit for the 2019 Hero Pass but now I want to convert to an Epic Australia Pass™, will you apply the Hero Pass deposit to the Epic Australia Pass™?

No. If you have paid a deposit on the Hero Pass, you must complete your purchase before you can convert to the Epic Australia Pass™.  The balance payment for your 2019 Hero Pass is scheduled to be automatically charged to your nominated credit card from Monday, 30 April 2019.  If you’ve changed banks, have a different card number or for any other reason need to change your credit card details, please update this information as soon as possible, by contacting our sales team at:

Falls Creek:  tickets@fallscreek.net

Hotham tickets@hotham.com.au

Please note Hotham access on the Epic Australia PassTM is pending certain approvals

 

I purchased both the 2019 Hero Pass and the 2019 Epic Australia Pass™, can I opt out of one of them?

Yes. If you already purchased both passes or put a down payment on both passes, you can decide to opt out of one of the passes.  More information on this process will be available in mid-April. Please note Hotham access on the Epic Australia PassTM is pending certain approvals.

I paid more for my Hero Pass than the Epic Australia Pass™ costs, if I convert to the Epic Australia Pass™ will I get a refund?

This will depend on the difference between the price of the Hero pass vs. The Epic Australia Pass™ at the time of purchase.  If the price was lower for the Hero Pass at time of purchase, your credit card on file will be charged an upgrade fee to convert to the Epic Australia Pass™, if the price was higher, your credit card on file will be refunded the difference.  This transaction will be processed by the resort with whom you originally purchased your Hero Pass. Following full payment of your Hero Pass, we will contact you in early May to outline the specific instructions for converting your Hero Pass into an Epic Australia Pass™.  Please note that access at Hotham on the Epic Australia Pass™ is pending certain approvals. 

I paid for Pass Protection for the 2019 Hero Pass but now I want to convert my pass to an Epic Australia Pass™, will the Pass Protection be applied to the Epic Australia Pass™ and will I get a refund for the difference?

Yes, if you paid for Pass Protection and have paid in full for your Hero Pass, you can convert both your pass and your Pass Protection to the EAP.  Please note that access at Hotham on the Epic Australia Pass™ is pending certain approvals. 

 

I am a member of the Military (AUS/US/CAN) who purchased a 2019 Hero Pass. Can I downgrade to a Military Epic Pass?

No, the 2018/19 Military Epic pass with access to Perisher, Falls and Hotham (pending certain approvals) for the 2019 Australia snow season is no longer available.  For the 2019 season you can either keep your Hero Pass with existing access and benefits or convert to an Epic Australia Pass™.   The 2019-20 Military Epic pass is on sale now go to http://www.epicpass.com to buy your pass. The 2019-20 passes will be valid in the U.S. at Vail, Beaver Creek, Breckenridge, Park City, Keystone, Crested Butte, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, Stevens Pass, Wilmot, Afton Alps, and Mt. Brighton and at Whistler Blackcomb in Canada for the 2019/20 snow season and give guests access to Perisher, Falls Creek and Hotham (pending certain approvals) during the 2020 Australian winter snow season. Military Epic Pass™ does not include access to any Vail Resorts partners such as Telluride, Sun Valley, Snowbasin, Hakuba, Rusutsu, Fernie Alpine Resort, Kicking Horse Mountain Resort, Kimberley Alpine Resort, Nakiska, Mont Sainte Anne, Stoneham or any of our 30 European partners.

 

Are the skier age categories for the 2019 Hero Pass still the same?

Yes, the 2019 Hero Pass skier age categories are still as follows: Adults 19 – 64, Children 6-18 and Seniors 65 -69 (Ages 5 and under and 70+ are free).

Are the benefits of the 2019 Hero Pass changing?

No, the 2019 Hero Pass benefits are not changing, for more details on your benefits please visit: https://www.mthotham.com.au/lift-pass/season-pass/hero-pass#65043-benefits or https://www.skifalls.com.au/passes/season-pass-falls-creek-2019

If I convert my 2019 Hero Pass to an Epic Australia Pass™, do I still get my Hero Pass Benefits?

No, Hero Pass benefits are for Hero Pass holders only.  With the Epic Australia Pass™ you will have access to a wide range of discounts and special benefits at Perisher, The Best of the U.S. and Whistler Blackcomb for a complete list of benefits please visit, www.epicaustraliapass.com.au/benefits

 

I received access to Silverstar with the purchase of my 2019 Hero Pass. Will this access still work?

Yes. Hero Pass holders who paid for the pass upfront in full by 1 December 2018 will be able to take advantage 50% off daily lift tickets at Silver Star Resort in Canada. Show your payment confirmation at the Silver Star Resort counter to receive the discount. Valid for up to 10 x 50% discounted 1-day lift passes during the 2018/2019 Northern Hemisphere winter season. This international benefit is only available once you purchase your pass in full and is only available to be used in the 2018/2019 Northern Hemisphere winter season ending in April 2019.

 

I received access to Kiroro with my 2019 Hero Pass purchase. Will this access still be granted?

Yes. If you paid for your Hero Pass in full by 1 December, 2018, you can receive a lift pass (up to 3-days) at Kiroro Resort for every night of lodging booked through Kiroro Sheraton or A Tribute Portfolio Hotel. Valid for 2018/2019 winter season ending April 2019. At the time of booking make yourself known as 2019 Hero Pass holder.

 

Will I still have access to discounts at Merlin properties in Australia and New Zealand with the 2019 Hero Pass?

Yes, 2019 Hero Pass benefits are not changing so you will still have 50% off full price admissions into Australian and New Zealand Merlin attractions.  For a complete list of benefits, please visit https://www.mthotham.com.au/lift-pass/season-pass/hero-pass#65043-benefits.

 

Epic Australia Pass™ & Epic Pass™ Details

If I plan to ski Falls Creek or Hotham on an Epic Australia Pass™ can I go straight to the lift?

Yes. Once you have received your Australian issued Epic Australia Pass in the mail, the pass will work at Falls Creek and Hotham (subject to certain approvals) as well as Perisher without the need to visit a ticket office.

If I plan to ski Falls Creek or Hotham on an Epic Pass™ or Military Epic Pass can I go straight to the lift?

No. Simply follow these three easy steps to register your pass for use in Australia:

  1. Visit a pass office in Falls Creek or Hotham
  2. Provide your 2018/19 Epic Pass or 2018/19/ Military Epic Pass as well as ID that states your name and date of birth
  3. Sign a release form, have your photo taken and we’ll issue you with a pass for Falls Creek and Hotham (subject to certain approvals) as well as Perisher

If I plan to ski Falls Creek or Hotham on an Epic Australia Pass™ do I need to purchase Vehicle Resort Entry?

Yes, all vehicles stopping in a Victorian Alpine Resort must have a valid authorised resort entry permit.  You can purchase single day, multi-day or season pass resort entry permits at: Falls Creek: https://www.skifalls.com.au/plan-your-trip/resort-entry/resort-entry-permits Hotham:

https://mthotham.alpineeasyaccess.com.au/  More information on Resort Entry can be found at https://www.mthotham.com.au/discover/explore/getting-here/resort-entry

Will night skiing and riding at Falls Creek or Hotham cost extra?

No night skiing for 2019 is included at Falls Creek for free on the 2019 Epic Australia Pass™, 2018-19 Epic Pass™, and 2018-19 Military Epic Pass™. Night skiing is expected to be included at Hotham for free on the 2019 Epic Australia Pass™, 2018-19 Epic Pass™, and 2018-19 Military Epic Pass™, pending certain approvals.

If I have an Epic Australia Pass™ will I also get Hero Pass benefits now?

No, Hero Pass benefits are offered to Hero Pass holders only.  For a complete list of Epic Australia Pass™ benefits please visit www.epicaustraliapass.com.au/benefits

Can I use my Bring a Mate discounted tickets at Falls Creek and Hotham?

No, the Bring a Mate tickets are only available for Perisher.  

Are the skier age categories for the 2019 Epic Australia Pass™ still the same?

Yes, the 2019 Epic Australia Pass™ skier age categories are still as follows: Adults 15-64, Students age 5 – up to year 12 at school and Seniors 65+ (Ages 4 and under are free).  Hero Pass holders looking to convert to an Epic Australia Pass™ will be subject to these age categories with the surcharge/refund calculation taking into account any movement in skier age categories.

 

Perisher benefits For Epic Australia Pass™ holders include:

  • 6 Bring a Mate discount invitations: Guests will receive 6 invites for discounted, 1 day lift tickets to share with your mates and when they buy online in advance, they can save up to 50%. Use your Epic Australia Pass™ to help them lock in a great discount.
  • Up to 25% off lessons: Save up to 25% on lessons when purchased online, in advance.
  • 15% off equipment hire: Book your ski and board hire online, in advance and save up to 15%.
  • Up to 15% off at Perisher owned food and beverage outlets: Enjoy benefits every time you visit a Perisher food and beverage outlet with your Epic Australia Pass™. Participating outlets include the Blue Cow Bistro, Cowpuccino, Ski Rock Café, Curve Bar, Jax Bar & Grill, Bazils, Powder Inn, The Burning Log, Snow Gums Restaurant, and all food and beverage outlets at The Station.
  • Up to 15% off at Slopestyle Mountain Sports: Make great savings on the top brands at Slopestyle Mountain Sports outlets including the Slopestyle Demo Centre where you can try the latest skis and snowboards,
  • Free access to First Tracks: Enjoy free access to fresh corduroy or powder runs from 7.30am on the Ridge Quad Chairlift at Blue Cow every Sunday during July and August before the slopes open. Epic Australia Pass™ holders can register to join First Tracks each week during winter.
  • 15% off accommodation at The Station: Lock in your holiday at The Station and save 15% on your booking.
  • Free Night Skiing: Tuesdays and Saturdays through July, August and early September.

Falls Creek benefits For Epic Australia Pass™ holders:

  • Retail Up to 15% off in Falls Creek Ski Lifts Owned Outlets including The Home Base, Base One, Base Two, Snowzone, The Peak, alp and The Board Lounge
  • Group Lessons 20% off A.M. group lessons from Falls Creek (15+ years old)
  • Night Skiing:Free night skiing: Wednesdays and Saturdays
  • Kids Programs15% off kids programs at Falls Creek (6-17 years) on a Full Day program
  • Rentals: 15% off rentals in The Home Base, Base One, Base Two and Snowzone

Hotham benefits For Epic Australia Pass™ holders include:

  • Retail: Up to 15% off in Hotham retail outlets including Pinnacle, Board Box, OneTree Sports, Big D, Ray's Ski Centre and The Alpine Life
  • Group Lessons: 20% off group lessons from Hotham (15+ years old).
  • Night Skiing: Free Night Skiing on Wednesdays and Saturdays at Big D and Dinner Plain
  • Kids Programs: 15% off child (6-14 yrs) lessons at Hotham (6 to 14 years) on a Full Day, 5 Day Any Day or 10 Day Any Day program
  • Rentals: 15% off rentals in Hotham Sports rental outlets including Hotham Central, Big D, The Alpine Life and Ray’s Ski Centre

Best of the U.S. benefits For Epic Australia Pass™ holders include:

  • 20% off at Vail Resorts owned accommodation: Enjoy 20% off the best available rate at Vail Resorts’ owned accommodation across the U.S. resorts
  • 10% off at Epic Mountain Express: Enjoy 10% off shared ride shuttles, private vans and SUVs to/from Vail Resorts’ Colorado destinations
  • 15% off at Vail Resorts owned food and beverage outlets: Enjoy 15% off at on-mountain restaurants after 2pm
  • 20% off equipment hire: Book your ski and board hire online, in advance and save up to 20% through www.rentskis.com

 Whistler Blackcomb for Epic Australia Pass™ holders benefits include:

  • 10% off at Vail Resorts owned food and beverage outlets: Enjoy 10% off at on-mountain restaurants after 2pm
  • 20% off equipment hire: Book your ski and board hire online, in advance and save up to 20% through www.rentskis.com

Skiing at Perisher

Can I add Skitube access to my Epic Australia Pass™?

Skitube is the safest and most convenient way to access Perisher. Add Skitube to your Epic Australia Pass™ for only $105 for Adults/Seniors and $59 for Students.  For more information on the Skitube please visit https://www.perisher.com.au/plan-your-trip/new-to-perisher/skitube

When is the Perisher Snow Season?

Perisher 2019 snow season dates are Saturday June 8th – Monday October 7th. Dates are subject to change.  

Are Perisher’s capital investments complete for the 2019 snow season?

In time for the 2019 snow season, Epic Australia Pass™ holders can look forward to AU$4.2 million of capital investments into Perisher, including the new Leichhardt Quad Chairlift and a significant snowmaking project from the bottom of the Happy Valley T-Bar through the load of the new quad chairlift. This new chairlift will increase lift capacity by 75% in one of Perisher's most popular areas and will access fantastic beginner, intermediate and advanced runs as well as the famous Leichhardt Terrain Park. The new snowmaking project will link Happy Valley to the base of this new chairlift and will ensure that terrain in this part of the resort can be opened earlier, providing great conditions all winter.

Skiing at the Best of the U.S., Canada & Japan

How do I use my Epic Australia Pass™ at Vail Resorts owned and operated destinations in the U.S. and Canada?

  • Simply follow these three easy steps to redeem your pass/hard card media:
  1. Visit a season pass office in any of Vail Resorts’ owned and operated destinations
  2. Show valid ID that states your name and date of birth (this could include your Passport or Driver’s License)
  3. Sign a release form, have your photo taken and hit the slopes!
  • Please note: The 2019 Epic Australia Pass™ will be valid at Vail Resorts US and Canadian resorts for the 2019-20 North American snow season.

How do I get access to ski or snowboard at Hakuba Valley or Rusutsu Resort in 2019-2020 snow season once I have purchased my Epic Pass™ or Epic Australia Pass™?

2019-20 Epic Pass™ holders and/or 2019 Epic Australia Pass™ holders are required to present their valid Epic Pass™ or Epic Australia Pass™ hard card and a valid photo ID to the lift cashier at Hakuba Valley and/or Rusutsu Resort to redeem their five-day lift ticket at each Japanese resort.

Where is Hakuba Valley in Japan and how many days of skiing do Epic Pass™ and Epic Australia Pass™ holders get?

Hakuba Valley is one of Japan's largest and most renowned mountain resorts located in the northern part of the Nagano Prefecture at the base of the country's Northern Alps. Epic Pass™ and Epic Australia Pass™ holders will receive five consecutive days of skiing or snowboarding at Hakuba Valley with no blackout dates. The 2018-19 Epic Pass™ and the 2018 Epic Australia Pass™ have access to Hakuba Valley in the 2018-19 Japan snow season.  The 2019-20 Epic Pass™ and the 2019 Epic Australia Pass™ have access to Hakuba Valley in the 2019-20 Japan snow season.  Military Epic Pass™ does not include access to Hakuba Valley or Rusutsu in Japan.

Where is Rusutsu Resort in Japan and how many days of skiing do Epic Pass™ and Epic Australia Pass™ holders get?

Rusutsu Resort is located in Hokkaido, Japan, just 90 minutes from Sapporo and New Chitose Airport. Epic Pass™ and Epic Australia Pass™ holders will receive five consecutive days of skiing or snowboarding at Rusutsu Resort with no blackout dates. Rusutsu benefits start with the beginning of the 2019-20 snow season.

The 2019-20 Epic Pass™ and the 2019 Epic Australia Pass™ have access to Hakuba Valley in the 2019-20 Japan snow season.  Military Epic Pass™ does not include access to Hakuba Valley or Rusutsu in Japan.

What if I buy a 2019 Epic Australia Pass™ and want to ski or ride on one or two of the restricted dates at a Best of the U.S., Canada or Japan resort on my Epic Australia Pass™?

2019 Epic Australia Pass™ holders can purchase a lift ticket on a restricted date at a U.S. resort for 50% off the daily rate. Alternatively, the 2019 Epic Australia Pass upgrade and 2019-20 Epic Pass™ provide unlimited access on these dates. If your intended ski and ride dates are on three or more of the restricted holiday dates, we suggest that you upgrade your 2019 Epic Australia Pass™ during checkout in order to secure 2019 Perisher and Falls Creek and Hotham pending certain approvals as well as unrestricted access to North American resorts.

When is the snow season in the U.S., Canada and Japan?

The snow season in the Northern Hemisphere generally operates from November through to April. The 2019 Epic Australia Pass™ will provide access to Whistler Blackcomb, the Best of the U.S. Rusutsu, Japan and Hakuba Valley, Japan from November 2019 until May 2020. With Keystone’s plan to be the first resort open in the U.S. and Breckenridge planning to stay open until Memorial Day in May, the two Summit County resorts will offer one of the longest snow seasons in the U.S. Specific opening and closing dates will be published on each resort's website closer to the date.

What dates do 2019 “holiday restrictions” include?

Access to Perisher, Falls Creek  is unlimited and unrestricted and Hotham is expected to be unlimited and unrestricted pending certain approvals. Lift access is restricted during the following periods at North American resorts, with the exception of Crested Butte, Mount Sunapee, Okemo and Stevens Pass. To remove holiday restrictions, consider upgrading to Epic Australia Plus. Holiday restrictions include: 29 - 30 November 2019; 19 - 31 December 2019; 18 January 2020; 15 - 16 February 2020; 7, 14, 21 March 2020

 

Pass Refund Protection

If I purchase a 2019 Epic Australia Pass™ can I purchase Pass Refund Protection?

Yes, Pass Refund Protection is offered to cover your season pass purchase when the unexpected happens for only $25 for Adults, $15 for Students and $20 Seniors. The 2019 Epic Australia Pass™ is a non-cancellable, non-refundable purchase, except as provided in our Terms and Conditions. For more information on Pass Refund Protection, click https://www.epicaustraliapass.com.au/passes/pass-refund-protection

How does Pass Refund Protection work?

If You Accept:

  • Pre-Season Pass Cancellations: For incidents that occur prior to the start of the ski season, Vail Resorts will reimburse the full cost of your season pass if you’re unable to use it for the entire season, due to a covered reason.
  • Season Interruption Reimbursements (pro-rated): For incidents that occur after the ski season begins, we will reimburse the cost of the pass minus a daily usage fee (AU$107 for Adults, AU$65 for Students and AU$77 for Seniors) for every day used up to the face value of the season pass if you are no longer able to use the season pass due to a covered reason.

If You Decline:

  • Refund Ineligible: If you do not accept Pass Refund Protection, you will not be eligible for a refund of any kind. Passes are non-transferable nor are they allowed to be resold. 

Season Pass $49 Up Front or Full Payment

Must I pay in full for the 2019 Epic Australia Pass™?

Yes, the $49 upfront option is no longer available so you must pay in full.  If you were able to take advantage of the $49 upfront option before Feb. 26, 2019, the remaining balance is due on 1 May 2019. The outstanding balance can be paid in full at any time prior to 1 May 2019 by contacting Perisher at info@perisher.com.au.

When is the final payment for my 2019 Epic Australia Pass™ due?

The balance payable will be charged on or about 1 May 2019 to the credit card used for the initial purchase. Except as provided in our Terms and Conditions, the Epic Australia Pass™ is a non-cancellable, nonrefundable purchase. Where you have purchased multiple passes on the same credit card, the outstanding balance may be charged over multiple days starting on 1 May 2019. In the circumstance where your credit card payment is not completed, your pass and associated Epic Australia Pass™ benefits will not be activated. In this event we will attempt to contact you to inform you that the credit card payment has been unsuccessful and to secure payment of the balance. Passes are non-transferable, nor are they allowed to be resold.