Hakuba Valley, Japan

Frequently Asked Questions

2019-2020 Season Pass

Frequently Asked Questions (FAQs)

 

HAKUBA VALLEY, JAPAN

 


Which 2019-2020 Epic Season Pass products provide access to skiing and riding at Hakuba Valley in Japan?

The following season pass products that provide access to Hakuba Valley, beginning with the 2019-2020 winter season:

 

  • 2019–2020 Epic PassA total of five unrestricted consecutive days of skiing and snowboarding at Hakuba Valley Japan. No blackout dates.
  • 2019-2020 Epic Local Pass: A total of five unrestricted consecutive days of skiing and snowboarding at Hakuba Valley Japan. No blackout dates. 
  • 2019 Epic Australia Pass: A total of five unrestricted consecutive days of skiing and snowboarding at Hakuba Valley Japan. No blackout dates



Where is Hakuba Valley in Japan and what resorts are included in the benefit?

Hakuba Valley is one of Japan’s largest and most renowned mountain resorts located in the northern part of the Nagano Prefecture at the base of the country’s Northern Alps. Hakuba Valley features
ten resorts, including Jiigatake Snow Resort, Kashimayari Ski Resort, Hakuba Sanosaka Snow Resort, ABLE Hajuba Goryu, Hakuba47 Winter Sports Park, Hakuba Happo-one Snow Resort, Hakuba Iwatake Snow Field, Tsugaike Kogen Snow Resort, Hakuba Norikura Onsen Snow Resort, and Hakuba Cortina Snow Resort. The resorts offer all levels of ski and snowboard terrain with more than 130 trails and some of the longest vertical skiing in Japan, 102 lifts and abundant snowfall averaging 32 feet per season.

How do I get access to ski or snowboard at Hakuba Valley in 2019-2020 season once I have purchased my Epic Pass, Epic Local Pass or Epic Australia Pass?
2019-2020 Epic Pass holders and 2019 Epic Australia Pass holders are required to present their valid Epic Pass hard card and a valid photo ID to the lift cashier at one of Hakuba Valley’s ten resorts to redeem their five-day lift ticket.

Are there any lodging requirements to receive my free consecutive five days at Hakuba Valley, Japan?

No

Which 2019-2020 Hakuba Valley season pass products provide access to Vail Resorts owned and operated resorts? 
Hakuba Valley All-Mountain season pass holders and individual Hakuba Valley Resort season pass holders will receive 50 percent off lift tickets at all Vail Resorts owned and operated mountain resorts. This discount is not valid at Telluride in Colorado; Sun Valley in Idaho; Snowbasin in Utah; Les 3 Vallées in France, 4 Vallées in Switzerland; and Skirama Dolomiti in Italy; Rusutsu in Japan; Resorts of the Canadian Rockies, or any other partner resort. 

Where can I purchase an Epic Pass or Epic Local Pass?

Please visit www.epicpass.com to see the current season pass offerings and prices.

If I buy my season pass online, when can I expect to receive it?
Congrats on your new pass! For first-time Epic Season Pass holders, your pass will be mailed to you 7-14 business days from the time your photo upload is accepted. You may also have your photo taken and pass printed in person at a season pass office at any Vail Resorts owned and operated resort.  The release of liability must be completed for your Season Pass to be active.

I purchased my Epic Pass or Epic Local Pass online but have not yet received the actual pass. Can I access Hakuba Valley? 
Yes, bring your Epic Pass confirmation and photo ID to a Hakuba Valley resort ticket office to redeem a day pass. The release of liability must have been completed for your Season Pass to be active. If you have questions about your Epic Pass please call Customer Service at +1-970-754-0005.

I have not received my Epic Pass or Epic Local Pass yet. Can I get one printed at Hakuba Valley?
Vail Resorts season passes can only be printed at a Vail Resorts owned and operated resort. If you have questions about your Epic Pass please call Customer Service at +1-970-754-0005.  

If I have an active Hakuba Valley All-Mountain season pass or individual Hakuba Valley Resort season pass, how do I receive my discounted lift tickets for Vail Resorts owned resorts? 
Hakuba Valley All-Mountain season pass holders and individual Hakuba Valley Resort season pass holders visiting a Vail Resorts owned and operated resort must bring their pass and photo ID to a Vail Resorts Pass Office to purchase a discounted lift ticket.

Do Epic Pass and Epic Local Pass discounts (e.g., discounts on food, etc.) apply at Hakuba Valley? 
No. Epic Pass product discounts are only valid at Vail Resorts owned and operated resorts. 

Do the discounts (e.g., discounts on food, etc.) for Hakuba Valley All-Mountain season pass holders and individual Hakuba Valley Resort season pass holders apply at Vail Resorts owned and operated resorts?
No. The discounts for Hakuba Valley All-Mountain season pass holders and individual Hakuba Valley Resort season pass holders are only valid at Hakuba Valley. 

How does the season pass insurance work for the Epic Pass and other season pass products?
All season passes are non-transferrable and non-refundable. Season pass refunds are available only when a guest purchased season pass insurance and has a valid claim under the insurance policy. Any refund is based on the cost of the season pass minus a daily rate for every day used up to the face value of the season pass. For more information please visit https://www.epicpass.com/info/pass-insurance

How does the Auto Renew program work?
Auto Renew is the most convenient way to automatically renew your season pass every year, while guaranteeing next season’s lowest price and the best benefits. When you sign-up for Auto Renew you will be charged $49 up front and the balance in mid-September. If you sign up for the auto-renew program this season, your pass will automatically renew next March for the 2020-2021 season unless you withdraw from the program before the initial charge. For more information on how the process works and which passes qualify, visit https://www.epicpass.com/benefits/auto-renew 

I am an Epic Pass or Epic Local Pass holder. Can I use resort charge at Hakuba Valley?
No. Epic Pass or Epic Local Pass resort charge is only available at Vail Resorts owned and operated resorts.  

Are Buddy Tickets valid at Hakuba Valley?

No. Buddy Tickets are only valid at all Vail Resorts owned and operated resorts, not at partner resorts.

Are Ski With A Friend tickets valid at Hakuba Valley?
No.  Epic Pass Ski With A Friend tickets are only valid at all Vail Resorts owned and operated resorts, not at partner resorts.

Will EpicMix be available at Hakuba Valley?
No. EpicMix is only available at resorts owned and operated by Vail Resorts. For a full list of resorts with EpicMix, please visit www.epicmix.com

CHANGING OR UPGRADING PRODUCTS

 


If I purchased an Epic Season Pass product and would like to upgrade my season pass, will I be allowed to change products?

Yes, if you decide to upgrade your Epic Season Pass product, while passes are still on sale, you can. You will pay the current Epic Pass price at the time of upgrade. To upgrade, please call Customer Service at +1-970-754-0005

FOR MORE INFORMATION


Visit www.epicpass.com for additional pass and lift ticket details or contact a Vail Resorts Season Pass expert at +1 (970) 754-0008.