FAQ
Purchasing or Renewing Your Season Pass
Congrats on your new pass! For first time Epic Season Pass holders, your pass will be mailed as soon as possible after your photo upload is accepted, reviewed, and processed. Alternatively, you may have your photo taken and pass printed in person at a season pass office.
If you renewed your pass, continue to use the same pass media from last season. Your pass will be activated the day full payment is received.
Photo Upload Information: Our pass and pack products require a photo of each pass holder. If you have had a pass for any past season, you may already have photo on file and do not need to upload a photo at this time. If you do not currently have a photo on file, you can upload your photo online. Sign in to your account to check if you have a photo loaded, for more information on how to upload a photo and to check our pass photo requirements. You cannot replace an existing photo online at this time.
Complete Photo Requirements
• Image should be in .jpg format
• Photo must be a square image, rectangular images such as those taken on smart phones will not upload, please crop photo to be square
• 400 x 400 pixels
• The photo should show a clear, front view, full face of the guest
• The guest should be in normal attire, without hat or glasses
• The guest should have a natural expression, and eyes open and looking directly ahead
• The head of the person being photographed should not be tilted up, down or to the side
• There should be a strong definition between the face and background
• The head should be centered in the photo
• The head should cover about 50% of the area of the photo
Please call Customer Service at 970-754-0005 if you encounter any problems while uploading your photo(s)
The remainder of the balance will be charged in mid-September on the same credit card you used for the down payment. The $49 down payment, as well as the balance, is non-refundable.
$49 DOWN AGREEMENT
If selected at checkout, entails the following:
BY PUTTING $49 DOWN I UNDERSTAND THAT I AM COMMITTING TO BUY THE PASS(ES) FOR THE 2018/2019 SEASON. I UNDERSTAND THIS $49 PAYMENT IS NON-REFUNDABLE. I agree the credit card provided will be authorized for the remaining amount of the Season Pass product purchased. The remaining balance will be automatically charged to my credit card on or around September 15, 2018. Once the $49 initial payment has been made, the $49 initial payment cannot be cancelled or refunded, nor can the pass purchase be cancelled or refunded. In the event the total price of the Season Pass product is lowered prior to the start of the 2018/2019 ski season, the remaining amount due will be reduced by the amount of the total price lowered. I agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. I understand this is the only manner by which I will receive such communications.
THIS PASS IS NON-TRANSFERABLE AND MAY NOT BE RESOLD. The pass may be confiscated and not re-issued if, in the sole judgment of the ski area operator, the pass holder: 1) acts in a manner that could endanger the safety of any person; 2) violates the law; 3) provides ski lessons or related services for compensation; or 4) engages in fraud or misconduct or creates a nuisance. Re-issued passes may be subject to a replacement fee. The pass holder acknowledges his or her affirmative duty to immediately notify the ski area operator and authorities if the pass is lost or stolen and that failure to do so may result in loss of skiing privileges. The pass holder also acknowledges that this pass is non-refundable unless Pass Insurance has been purchased. Restrictions may apply. For complete details on restrictions and blackout dates please visit epicpass.com or ask a sales representative. Child is defined as 5-12. Teen is defined as 13-18. Adult is defined as 13+ (if no teen product) or 19+. For questions, call 970.754.0008. Pass processing is not available at Arapahoe Basin.
Season Pass Benefits
Yes. All Season passes are loaded with discounted tickets for family and friends. The number and type of tickets depends on both the time you purchase, as well as the pass option you purchase.
- Buddy Tickets: Buy your pass early to receive six discounted lift tickets called Buddy Tickets for your friends and family to use at our ski resorts on most passes. Please refer to pass detail pages to learn about benefits available on the pass option you are looking at. The discount varies throughout the ski season and you must be present to redeem the lift tickets, as they are loaded directly onto your Season Pass.
- Ski-With-A-Friend Tickets: You also receive Ski-With-A-Friend tickets – these are discounted single day tickets that you can purchase to give to a friend or family member. All Season Pass holders are entitled to 6 Ski-with-a-Friend coupons. These tickets are automatically loaded onto your pass. Just take your guest(s) to the ticket window and present your pass to receive the varying discount throughout the season. After you purchase your Season Pass you’ll be sent an email prior to opening day with the instructions about the Ski-With-A-Friend ticket prices. Click Here to visit our Ski-With-A-Friend page for more information.
FAMILY QUESTIONS
No. We wanted to keep the Epic Season Pass as simple and straightforward as possible by making it unlimited, unrestricted, and the same price for all adults.
We do offer other Senior Passes:
- 18/19 KB Senior (70+) 10-Day Pass: This Senior (ages 70+) Pass has no blackout dates and is valid for 10 days of access at Keystone and Breckenridge during the 2018/2019 winter season. For more information on this pass, please click here.
- 18/19 K/A/B Senior Pass (65+): This Senior (ages 65+) K/A/B Pass has unlimited access to Keystone, Breckenridge and Arapahoe Basin during the 2018/2019 winter season. For more information on this pass, please click here.
- Senior (65-74) Unlimited, unrestricted skiing at Whistler Blackcomb with an Unlimited Season Pass OR 5 or 10 Day EDGE Card (super seniors can get these edge cards too, there just isn’t a separate category for them).
- Super Senior (75+) Unlimited, unrestricted skiing at Whistler Blackcomb with an Unlimited Season Pass.
Further Questions
Please contact a season pass expert at (970) 754-0005 with any additional questions.