Hakuba Valley, Japan

Frequently Asked Questions

Season Pass

Frequently Asked Questions (FAQs)

 

HAKUBA VALLEY, JAPAN

 


Which Epic Season Pass products provide access to skiing and riding at Hakuba Valley in Japan?

The following season pass products provide access to Hakuba Valley:

 

  • Epic PassA total of five unrestricted consecutive days of skiing and snowboarding at Hakuba Valley Japan. No blackout dates.
  • Epic Local Pass: A total of five unrestricted consecutive days of skiing and snowboarding at Hakuba Valley Japan. No blackout dates. 
  • Epic Australia Pass: A total of five unrestricted consecutive days of skiing and snowboarding at Hakuba Valley Japan. No blackout dates



Where is Hakuba Valley in Japan and what resorts are included in the benefit?

Hakuba Valley is one of Japan’s largest and most renowned mountain resorts located in the northern part of the Nagano Prefecture at the base of the country’s Northern Alps. Hakuba Valley features
ten resorts, including Jiigatake Snow Resort, Kashimayari Ski Resort, Hakuba Sanosaka Snow Resort, ABLE Hakuba Goryu, Hakuba47 Winter Sports Park, Hakuba Happo-one Snow Resort, Hakuba Iwatake Snow Field, Tsugaike Kogen Snow Resort, Hakuba Norikura Onsen Snow Resort, and Hakuba Cortina Snow Resort. The resorts offer all levels of ski and snowboard terrain with more than 130 trails and some of the longest vertical skiing in Japan, 102 lifts and abundant snowfall averaging 32 feet per season.

How do I get access to ski or snowboard at Hakuba Valley once I have purchased my Epic Pass, Epic Local Pass or Epic Australia Pass?
Epic Pass holders and Epic Australia Pass holders are required to present their valid Epic Pass hard card and a valid photo ID to the lift cashier at one of Hakuba Valley’s ten resorts to redeem their five-day lift ticket.

Are there any lodging requirements to receive my free consecutive five days at Hakuba Valley, Japan?

No, there are no lodging requirements to receive your five days at Hakuba Valley.

Which Hakuba Valley season pass products provide access to Vail Resorts owned and operated resorts? 
Hakuba Valley All-Mountain season pass holders and individual Hakuba Valley Resort season pass holders will receive 50 percent off lift tickets at all Vail Resorts owned and operated mountain resorts. This discount is not valid at Telluride in Colorado; Sun Valley in Idaho; Snowbasin in Utah; Les 3 Vallées in France, 4 Vallées in Switzerland; Skirama Dolomiti in Italy; Arlberg in Austria; Rusutsu in Japan; Resorts of the Canadian Rockies, or any other partner resort. 

Where can I purchase an Epic Pass or Epic Local Pass?

Please visit www.epicpass.com to see the current season pass offerings and prices.

If I buy my season pass online, when can I expect to receive it?
Congrats on your new pass! For first-time Epic Season Pass holders, your pass will be mailed to you 7-14 business days from the time your photo upload is accepted. You may also have your photo taken and pass printed in person at a season pass office at any Vail Resorts owned and operated resort.  The release of liability must be completed for your Season Pass to be active.

I purchased my Epic Pass or Epic Local Pass online but have not yet received the actual pass. Can I access Hakuba Valley? 
Yes, bring your Epic Pass confirmation and photo ID to a Hakuba Valley resort ticket office to redeem a day pass. The release of liability must have been completed for your Season Pass to be active. If you have questions about your Epic Pass please call Customer Service at +1-970-754-0005.

I have not received my Epic Pass or Epic Local Pass yet. Can I get one printed at Hakuba Valley?
Vail Resorts season passes can only be printed at a Vail Resorts owned and operated resort. If you have questions about your Epic Pass please call Customer Service at +1-970-754-0005.  

If I have an active Hakuba Valley All-Mountain season pass or individual Hakuba Valley Resort season pass, how do I receive my discounted lift tickets for Vail Resorts owned resorts? 
Hakuba Valley All-Mountain season pass holders and individual Hakuba Valley Resort season pass holders visiting a Vail Resorts owned and operated resort must bring their pass and photo ID to a Vail Resorts Pass Office to purchase a discounted lift ticket.

Do Epic Pass and Epic Local Pass discounts (e.g., discounts on food, etc.) apply at Hakuba Valley? 
No. Epic Pass product discounts are only valid at Vail Resorts owned and operated resorts. 

Do the discounts (e.g., discounts on food, etc.) for Hakuba Valley All-Mountain season pass holders and individual Hakuba Valley Resort season pass holders apply at Vail Resorts owned and operated resorts?
No. The discounts for Hakuba Valley All-Mountain season pass holders and individual Hakuba Valley Resort season pass holders are only valid at Hakuba Valley. 

What is the refund policy for Epic Pass and other season pass products?

New for the 2020/21 season, Epic Coverage is included FREE for all pass holders, and provides refunds associated with certain personal events, including illness, job loss, and injury. It also expands coverage to protect you from certain resort closures, such as any due to COVID-19. Please refer to the Epic Coverage Terms and Conditions which are available for viewing or downloading here.

Can I still purchase Pass Insurance?

No, Vail Resorts no longer offers Pass Insurance. Epic Coverage provides refunds for qualifying personal events as well as certain resort closures due to disease (e.g. COVID-19), war, terrorism, or specific natural disasters. And it's free for all pass holders.

What happens if I already purchased Pass Insurance for the 2020/21 season?

Refunds for pass insurance were issued on June 17, 2020. If you did not receive a refund, this could be due to an invalid credit card on file. Please contact our call center for support via chat or by phone at (970) 754-0005 for help.

If a partner resort experiences a resort closure, is it covered under Epic Coverage?

No, partner resorts are excluded from Epic Coverage. Epic Coverage only applies to Vail Resorts owned and operated resorts. Partner resorts, including but not limited to Telluride, Sun Valley, Snowbasin, Resorts of the Canadian Rockies, Hakuba Valley, Rusutsu, Skirama Dolomiti, Les 3 Vallees, 4 Vallees, and Arlberg, are excluded from Epic Coverage. Please visit epicpass.com/region/partners for a full list of resort partners.
It is important to note that days skied or ridden at partner resorts on your pass do count towards your total number of days skied or ridden in the determination of your refund.

Does the use of my pass at a Partner Resort impact my refund eligibility with Epic Coverage?

The use of your pass at a Partner Resort will count towards the number of days you have used your pass when determining the refund eligibility. Only closures of resorts owned and operated by Vail Resorts are covered by Epic Coverage. Epic Coverage does not provide refunds for any Partner Resort closures. Please visit https://www.epicpass.com/region/partners.aspx for a full list of Partner Resorts.


How does the Auto Renew program work?
Auto Renew is the most convenient way to automatically renew your season pass every year, while guaranteeing next season’s lowest price and the best benefits. When you sign-up for Auto Renew you will be charged $49 up front in August and the balance in September. If you sign up for the auto-renew program this season, your pass will automatically renew next year for the 2021-2022 season unless you withdraw from the program before the initial charge. For more information on how the process works and which passes qualify, visit the benefits section of epicpass.com.

I am an Epic Pass or Epic Local Pass holder. Can I use resort charge at Hakuba Valley?
No. Epic Pass or Epic Local Pass resort charge is only available at Vail Resorts owned and operated resorts.  

Are Buddy Tickets valid at Hakuba Valley?

No. Buddy Tickets are only valid at all Vail Resorts owned and operated resorts, not at partner resorts.

Are Ski With A Friend tickets valid at Hakuba Valley?
No.  Epic Pass Ski With A Friend tickets are only valid at all Vail Resorts owned and operated resorts, not at partner resorts.

Will EpicMix be available at Hakuba Valley?
No. EpicMix is only available at resorts owned and operated by Vail Resorts. For a full list of resorts with EpicMix, please visit www.epicmix.com

CHANGING OR UPGRADING PRODUCTS

 


If I purchased an Epic Season Pass product and would like to upgrade my season pass, will I be allowed to change products?

Yes, if you decide to upgrade your Epic Season Pass product, while passes are still on sale, you can. You will pay the current Epic Pass price at the time of upgrade. To upgrade, please call Customer Service at +1-970-754-0005

FOR MORE INFORMATION


Visit www.epicpass.com for additional pass and lift ticket details or contact a Vail Resorts Season Pass expert at +1 (970) 754-0008.